Gemma Foreman
After lots of looking around I went with little folks furniture as I wanted a really sturdy well made bed. The beds are perfect nice and solid, easy enough for someone to put together. My 2 and 4 year old slept great and love the new beds. I’ve marked down as I feel they have a lot to work on in customer service. First time ordering from them and even though I love the beds I wouldn’t order again as I dont think they would deal with the problem quickly or fairly. My delivery was a shambles and part of the items didn’t show up. (Which would of been fine if sorted correctly) After emailing I felt I was told I was lying about the parts not showing up. (Why would a customer want part of a bed) The email said they had sent out all 4 parts of the bed and it said it was delivered.. This should not have been the response of someone telling you a part was missing.. Well you may have sent them but not all was delivered… I phoned and spoke to someone after this as couldn’t deal with email.. and it was resolved as it had stated the delivery company had messed up and would re- deliver but not a easy job as the delivery company had closed the delivery and don’t know when delivery would be or how long. Well if items are missing it should be down to you not the person who brought the bed or delivery YOU should send a new part for delivery as soon as you can and then sort with your delivery company to get other parts back to you.. I feel once someone has brought your beds you have no care over them or the product which is such a shame. You step up on this and you could be such a good little company.
1 year ago
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Little Folks Furniture has a 4.7 average rating from 160 reviews

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