Lightbulbs Direct Reviews

Name: Lightbulbs Direct
Address: Unit 2 Marrtree Business Park, Bowling Back Lane, West Yorkshire, Bradford
Rating: 4.83

4.8 Rating 4,211 Reviews

96 %

of reviewers recommend Lightbulbs Direct

4.8

Based on 4,211 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Lightbulbs Direct:

Every Light Bulb You'll Ever Need | Lightbulbs Direct

Since 2003, Lightbulbs Direct has been illuminating homes and businesses across the UK, growing into one of the nation's leading online lighting retailers. Our mission is simple: to provide an unparalleled selection of high-quality light bulbs, tubes, and fittings from top brands, ensuring you always find exactly what you need at an unbeatable price.

We understand that choosing the right lighting can sometimes be a challenge. That's why our team at Lightbulbs Direct are not just experts, but also passionate about lighting. Whether you're searching for a specific bulb for a unique fitting, or seeking advice on the ideal lighting solution for your kitchen cabinets, we're here to help. Don't hesitate to give us a call or drop us an email – let us guide you to the perfect light bulb.

To further assist you, our website hosts an extensive library of buying guides and practical help, offering all the technical insights you could need. Our guides will help you confidently narrow down your choices, while our blog keeps you updated with the latest lighting news, tips, and tricks.

We pride ourselves on efficiency, offering same-day dispatch and next-day delivery options to get your order to you fast. Plus, for added peace of mind, all our LED products come with a 2-year warranty.

Lightbulbs Direct is proud to be part of the Lightbulbs Direct group of companies, which also includes SimplyLED and Light Fittings Direct.

Happy shopping!

Visit Website

Phone:

01494 723 286

Email:

enquiries@lightbulbs-direct.com

Location:

Unit 2 Marrtree Business Park,
Bowling Back Lane,
West Yorkshire
Bradford
BD4 8TP

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Lightbulbs Direct 5 star review on 21st December 2025

132

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bulbs arrived quickly, were well packaged and were just what we needed thank you”

Helpful Report

Posted 4 years ago

“LBD have been prompt helpful and I have no complaints date 8/10/22”

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Posted 4 years ago

“Arrived when promised and product was exactly as described.”

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Posted 4 years ago

“not the first time I have used this company and as usual their website was easy to use and had the product I wanted. Everything was really good including true facts on delivery etc. I WILL BE BACK!!!!!!!”

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Posted 4 years ago

“Easy to use website with ability to select via bayonet type, lumens etc. coupled with good prices. Delivery within a few days.”

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Posted 4 years ago

“Very good device , bulbs arrived within two days”

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Posted 4 years ago

“I ordered 8 of 5 foot fluorescent tubes. They were delivered by ParcelForce on a 48 hour service, exactly as advertised on the order. Unfortunately, due entirely to the lack of any protection within the cardboard box they were delivered in all the pins at the end of the tubes were bent and buckled. In some cases the actual caps as well. As a result none of the tubes were usable. I telephoned and without hesitation a fresh order was raised. I agreed to disposed of the damaged tubes. ParcelForce failed to deliver the second order so after a week I telephoned again and a third order was raised. The lady I spoke to on both occasions couldn’t have been more helpful. After 48 hours the third order was delivered. This box did at least have some protection for the end of the tubes, all of which were usable. The following day the second order was delivered. Again, there was no protection for the end of the tubes and again all the ends were damaged. I advised my contact at Light bulbs Direct and she again apologised. I have now got 16 defective tubes to dispose of. Observations. 1. Light Bulbs Direct customer service is excellent and cannot be faulted. 2. Light Bulbs Direct packaging department do not appear to know how to pack fluorescent tubes properly. The let the company down. Badly. 3. ParcelForce is living up to its popular name. ParcelFarce. The tracking website does not work. And their deliveries are unreliable. Solely because of the bad packing I am only giving Light Bulbs Direct 4 stars.”

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Posted 4 years ago

“Products are great but delivery courier is very disappointing...received two deliveries now with damaged goods!”

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Posted 4 years ago

“LightBulbs Direct Ltd was the only fully comprehensive site that specified bulbs required for specific lamps that I eventually found having looked at various others. I now have exactly what I was looking for with delivery speedy and package of my order expertly done. Thank you very much indeed.”

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Posted 4 years ago

“Very pleased with the light bulbs bought and impressed with the prompt and friendly after sales service which resolved my query to my full satisfaction.”

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Posted 4 years ago

“Perfect as advertised, safe speedy delivery, good quality and price. Will order from here again.”

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Posted 4 years ago

“Rather pricy but it does the job of lighting a display cabinet without being large or too hot.”

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Posted 4 years ago

“I was sent the wrong bulbs and was asked to return them with the reply label. I wrote to say at great length I would do so minus the one I tested in case it might work in my flea trap. The replacements were not of the right screw base, size, or voltage. I was sent, twice, 50 volt pygmy bulbs. When the replacement bulbs came they were the same wrong ones again. I was told the bulbs were misfiled in the "warehouse". Eventually , the third posting, the right ones came, my having phoned the owner in the meantime having paid about £5.00 or more because the Post Office...in a Tesco's, said the reply business number would not do. Hah I had the reply envelope I would not have felt like an idiot conned into saving this supplier the postage which is what this felt like. The phone conversation was me stating facts, making light of the experience to stay calm, and in response I had no apology for the first mistake or its repetition, and that, for the much desired freturn of the wrong product, the postage should be free. Thanks. I thought the owner was not in control of the business, did not know how to apologise and tried to wriggle out of the return payment. And all this despite a long letter (email) a route taken to defuse the ask of returning the wrong items, showing some understanding and a fruitless telephone call with the owner no less. I predict a slow decline for this company, if it is conducted from a garage or conservatory then that might explain the amateur-ness of the business, dealing with two trifling errrors in the same week with the same customer , but compounding the error by not owning the problem and not remedy-ing my trouble in any meaningful way. I might well, though, use them again, as statistically I cannot expect such a loose fit to be repeated , nor should anyone else...after this sadly necessary getting even with a poor performance review which, the harsher it is the greater will be the lesson learnt for subsequent customers. Well, that is how I ex[lain this review...a necessary evil if the company learns from it and behaves with a better attitude to those who ay the bills. It is not difficult. So this should be the last anyone hears of poor service from "Light Bulbs Direct"! I look forward to using them again, surely they will be better after this. Edit afterwards. I just remembered the repackaged wrong bulbs had the website produced address upon it. The Post Office, not their finest hour, said the postcode made the computer say no. So, back home to check the source, direct from the owner on the phone. The reason the Post Office refused the printed out addresss on the return package was the postcode had a 0 (zero) instead of the alphabetical letter "O". When I revealed there was something wrong with the firms address on the webpages I got a luke warm response., No apology. No assurance it would not happen again. My goodness. What a poor performance. Yes, thinking back this firm was so bad and failing to recognise a problem I now think they can whistle in the wind for a revuision of this....they had their chance to put things right, and I did not even et thanked for the to and fro their incompetence allowed. If you have a disability in business you can expect little in comfort from customers who only get to see the results, not the cause, and I say employ a friend or partner to cover for any patterns of errors you get to hear about. They will not go away by themselves, even if you get 5 stars when things go well.”

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Posted 4 years ago

“Excellent product, Excellent Service , whart more than that do you want.”

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Posted 4 years ago

“Excellent service. Everything arrived quickly and as ordered.”

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Posted 4 years ago

“Great service and good delivery”

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Posted 4 years ago

“Really great service speedy response will definitely be using again,and sorted out my return with no problem happy to recommend”

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Posted 4 years ago

“The tubes were easy to order and arrived very quickly. I have looked at the items and they do not appear damaged so trust they will be ok when needed in our kitchen.”

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Posted 4 years ago

“Super and speedy service. The little string of lights to put inside the bottles, I had in mind, are just perfect. Great price too!!”

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Posted 4 years ago

“Found exactly the light bulbs I needed for a good price compared to shops I had been looking in. Arrived quickly & well packaged. Will be ordering from again.”

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Posted 4 years ago

Lightbulbs Direct is rated 4.8 based on 4,211 reviews