“The strip light says 284mm on the box but is in fact 279mm. I phoned to report this and left a message asking for a return call but no response. Received an email today to rate the service and phoned again to be met with an answering machine. Please get in touch with me to rectify this.”
“Arrived in good time, before time actually. As advertised, I think an updated version of my old one so I just hung it onto the same screws in the wall. All good. I'm keeping it on the low heat setting as the bathroom is quite small. Cheers! And it's best to take time wiring it up, don't rush.”
“I had a really good experience with Light Shop Direct. I ordered two lights, and unfortunately one of them arrived broken. I contacted their support team, and they responded quickly and sent out a replacement as soon as possible.
The overall experience was excellent — the quality of the lights is great, and the customer support team was very helpful and efficient. I would definitely recommend them.”
“The courier messed up but as soon as I got in touch with Light Shop they sorted it and my order arrived in no time. Great customer service and I can't recommend them enough”
“I purchased the Dimplex OFX100E 1,000 Watt portable panel radiator (with Timer and Thermostat) recently. After one month, it's working well. It's slightly larger than I expected, and slightly more powerful than my old Dimplex 750 watt version, but the old model had given good service for about 35 years! Excellent service from Light Shop Direct: the item arrived quickly, and on the promised date (but via FedEx, not Royal Mail). It was very well packed for delivery, and it arrived undamaged. My only (small) point is that - in common with the old one! - the 3-foot long electric flex provided by Dimplex is much too short, it needs at least a 6 foot cable. So buy an extension lead too.”
“I needed 2 fluorescent tube bulbs for my worktop lights. I couldn't find any from high street shops. Looking around the web, Light Shop's prices were much more sensible than charged by some of the other online bulb shops. The tubes were delivered within 2-3 working days and were very safely packaged. They fitted perfectly, which means the decriptions on the site were accurate. Based on my one-off experience I would recommend Light Shop to others.”
“It is a relief to find a reliable company still supplying incandescent light bulbs.
I truly wish the company well and that it will be able to help reverse the nefarious trend for LED lights everywhere. It's another of those technologies where the health of living creatures is discounted for profit and control.”
“The items were shipped very promptly however one of the bulbs was faulty straight out of the box - there was a strand not connected (possibly damaged in transit?)
I contacted the same day to highlight the issue and ask about a replacement but heard nothing after two weeks.”
“Avoid like the plague.
If you'd like to deal with a company that takes your money, promises a delivery date that they can't keep, uses a courier that they have no control over, and to top it all continually ignore your messages, then this is exactly the company for you!
Placed my order the Thursday before Good Friday and was pleasantly surprised to get a delivery date for the Saturday, but Amazon do it and I was paying nearly £10 for "Priority Express" express delivery, should have known better - their systems obviously don’t take bank holidays into account. On Tuesday received an email to say will be delivered on Wednesday, not brilliant, but fair enough. But then they tell me that the "business was closed" so couldn't deliver, then it had the "wrong address", after that it was just excuse after excuse with no response to my messages. One thing they are good at is ignoring you. My delivery still hasn't been made, 12 days after placing the order.
So I have no option but to leave this review and start a chargeback for a refund.
Please don't blame the delivery company, you chose them, therefore it's your responsibility.
Please don't blame your customers, the correct address has been provided.
Such a shame that all of this could have been avoided if you would just reply to your customer's messages rather than ignoring them.”
“I ordered four bulbs, I received four bulbs but one of a them was a differnet colour temperature. I raised the issue which they took on board straight away and shipped me a replacement bulb. Unfortunately, the bulb shipped is of a completely different specification and size i.e. worse than the original shipment).”
“Delivery not received on time and I paid higher option for next day delivery. I ended up not receiving my goods on time as promised plus I didn't receive a the delivery fees refund.”
Hi Youcef,
Thank you for your review!
We’re sorry to hear about your experience. We did contact you shortly after dispatch to assist, and according to FedEx tracking, delivery was attempted on three separate occasions. The parcel was then successfully collected on the 27th.
As the delivery was attempted multiple times and ultimately collected, we’re unfortunately unable to refund delivery charges in this instance.
For future orders, we’d recommend ensuring a complete and accurate delivery address, or selecting a safe place or collection option where possible to avoid delays.
Thanks again for your feedback.
Med
Light Shop Direct
