Dear John,
We’re very sorry to hear about your experience and understand how frustrating this must have been. Unfortunately, It appears to have been an issue with the Royal Mail delivery process, as the parcel did not move on from their depot as expected.
Please accept our sincere apologies for the inconvenience caused. While the delay was outside of our direct control, we fully appreciate your feedback and will always aim to ensure orders reach customers as quickly and smoothly as possible.
Our customer service team has processed your refund in line with our policy, and the funds should return to your bank account within the next few working days.
The Lightshopdirect Team
“Both the lads I spoke to were helpful. They did their best but FedEx are idiots. Turns out you can't fold fluorescent tubes or transporting... The first came folded in half and the replacement didn't come at all. Great service from light shop but collection is probably the way forward for longer tubes. They refunded me quickly with no issues.”
“been searching everywhere for a fluorescent tube for an old fitting, Light Shop actually had the exact one in stock... arrived really well packed, thank you! will buy again”
