“It is a relief to find a reliable company still supplying incandescent light bulbs.
I truly wish the company well and that it will be able to help reverse the nefarious trend for LED lights everywhere. It's another of those technologies where the health of living creatures is discounted for profit and control.”
“The items were shipped very promptly however one of the bulbs was faulty straight out of the box - there was a strand not connected (possibly damaged in transit?)
I contacted the same day to highlight the issue and ask about a replacement but heard nothing after two weeks.”
“Avoid like the plague.
If you'd like to deal with a company that takes your money, promises a delivery date that they can't keep, uses a courier that they have no control over, and to top it all continually ignore your messages, then this is exactly the company for you!
Placed my order the Thursday before Good Friday and was pleasantly surprised to get a delivery date for the Saturday, but Amazon do it and I was paying nearly £10 for "Priority Express" express delivery, should have known better - their systems obviously don’t take bank holidays into account. On Tuesday received an email to say will be delivered on Wednesday, not brilliant, but fair enough. But then they tell me that the "business was closed" so couldn't deliver, then it had the "wrong address", after that it was just excuse after excuse with no response to my messages. One thing they are good at is ignoring you. My delivery still hasn't been made, 12 days after placing the order.
So I have no option but to leave this review and start a chargeback for a refund.
Please don't blame the delivery company, you chose them, therefore it's your responsibility.
Please don't blame your customers, the correct address has been provided.
Such a shame that all of this could have been avoided if you would just reply to your customer's messages rather than ignoring them.”
“I ordered four bulbs, I received four bulbs but one of a them was a differnet colour temperature. I raised the issue which they took on board straight away and shipped me a replacement bulb. Unfortunately, the bulb shipped is of a completely different specification and size i.e. worse than the original shipment).”
“Delivery not received on time and I paid higher option for next day delivery. I ended up not receiving my goods on time as promised plus I didn't receive a the delivery fees refund.”
Hi Youcef,
Thank you for your review!
We’re sorry to hear about your experience. We did contact you shortly after dispatch to assist, and according to FedEx tracking, delivery was attempted on three separate occasions. The parcel was then successfully collected on the 27th.
As the delivery was attempted multiple times and ultimately collected, we’re unfortunately unable to refund delivery charges in this instance.
For future orders, we’d recommend ensuring a complete and accurate delivery address, or selecting a safe place or collection option where possible to avoid delays.
Thanks again for your feedback.
Med
Light Shop Direct
“After 13 years my Philips "non-replaceable" Wake-up Light bulb finally went the way of the do-do. Having 'broken' into it I found it was a PL-C type. A serach led me eventually to Light Shop Direct as it seemed, given the information (which was more than some others I could dtermine), the correct fitment and type. After a while managed to fit the new one, put everything back together, gingerly turned on the light. Presto! It was all working again. Hopefully, many more years of use to come with a new bulb. Many thanks Light Shop Direct.”
Hi Kim,
We really appreciate you taking the time to share your experience. We’re glad you were able to find the correct PL-C replacement and get everything back up and running smoothly. If you ever need another replacement or any other lighting products in the future, we’re always here and happy to help.
Enjoy many more years of use from your light!
Thanks again,
Med
Light Shop Direct
“i had been searching for some flood GU5.3 60 degree bulbs for a long time.
Stumbled across lightshop on the internet. Received some excellent advise to check compatability.
Duly ordered. Exceptionally pleased with product and service. Can not rate highly enough”
“Delicate lamps speedily delivered in the most securely packaged I have seen for a long time. These lamps are difficult ot get and LSD had them as a very good value for money product. I would highly recommend LSD for your lighting needs and for their service and communication throughout the purchase experience. Thanks LSD.”
“Great price and service for the heater I purchased. There was a little confusion with the Royal Mail delivery as the parcel tracking is through an almost hidden link on the sellers website. Would use again.”
“Striplight (30)w 221mm clear bulbs underside of the kitchen, exactly what i was looking for, easy to purchase, smooth transaction, excellent value, delivered well on time, all round great service, would definitely order again and most definitely recommend, many thanks.”
