“Never received what I paid for. This company does not reply to emails and has not acknowledged an omline request for information about this shipment. I have no recourse other than to ask my bank to reverse charges.”
Dear John,
We’re very sorry to hear about your experience and understand how frustrating this must have been. Unfortunately, It appears to have been an issue with the Royal Mail delivery process, as the parcel did not move on from their depot as expected.
Please accept our sincere apologies for the inconvenience caused. While the delay was outside of our direct control, we fully appreciate your feedback and will always aim to ensure orders reach customers as quickly and smoothly as possible.
Our customer service team has processed your refund in line with our policy, and the funds should return to your bank account within the next few working days.
The Lightshopdirect Team
