“Has not turned up after 16 days, nobody responds to emails or returns calls and then sends out a survey to say it has arrived and am I happy when it hasn't turned up. Terrible service”
“Ordered bulbs but Light Shop cancelled my order and did not inform me. I waited for order and emailed them but never got a reply. Called them and left messages, but never got any response. Finally I called 7 times in a row, they did finally answer only to hang up! So annoyed as I paid to have them delivered FedEx Priority (an extra £9.95) and was really needing these bulbs urgently! Poor communication and poor customer service.”
“I will not use this company again as I have not received the item I ordered after two weeks. I rang my bank to see if the payment had gone through, only to find they had returned my money. I was not given any reason why they could not supply the part. Did they not have it in stock, if so, why was my order accepted.”
“Terrible! Very small basic order.
They don’t answer the phone, they don’t respond to emails and no sign of the delivery.
You’d be mad to spend money with this company.
I’m going to report the payment I made to them as fraudulent as that’s all it can be.
Our order number is 3482
If anyone bothers to read this sh*#”
“The strip light says 284mm on the box but is in fact 279mm. I phoned to report this and left a message asking for a return call but no response. Received an email today to rate the service and phoned again to be met with an answering machine. Please get in touch with me to rectify this.”
“Avoid like the plague.
If you'd like to deal with a company that takes your money, promises a delivery date that they can't keep, uses a courier that they have no control over, and to top it all continually ignore your messages, then this is exactly the company for you!
Placed my order the Thursday before Good Friday and was pleasantly surprised to get a delivery date for the Saturday, but Amazon do it and I was paying nearly £10 for "Priority Express" express delivery, should have known better - their systems obviously don’t take bank holidays into account. On Tuesday received an email to say will be delivered on Wednesday, not brilliant, but fair enough. But then they tell me that the "business was closed" so couldn't deliver, then it had the "wrong address", after that it was just excuse after excuse with no response to my messages. One thing they are good at is ignoring you. My delivery still hasn't been made, 12 days after placing the order.
So I have no option but to leave this review and start a chargeback for a refund.
Please don't blame the delivery company, you chose them, therefore it's your responsibility.
Please don't blame your customers, the correct address has been provided.
Such a shame that all of this could have been avoided if you would just reply to your customer's messages rather than ignoring them.”
“Delivery not received on time and I paid higher option for next day delivery. I ended up not receiving my goods on time as promised plus I didn't receive a the delivery fees refund.”
Hi Youcef,
Thank you for your review!
We’re sorry to hear about your experience. We did contact you shortly after dispatch to assist, and according to FedEx tracking, delivery was attempted on three separate occasions. The parcel was then successfully collected on the 27th.
As the delivery was attempted multiple times and ultimately collected, we’re unfortunately unable to refund delivery charges in this instance.
For future orders, we’d recommend ensuring a complete and accurate delivery address, or selecting a safe place or collection option where possible to avoid delays.
Thanks again for your feedback.
Med
Light Shop Direct
“Never received what I paid for. This company does not reply to emails and has not acknowledged an omline request for information about this shipment. I have no recourse other than to ask my bank to reverse charges.”
Dear John,
We’re very sorry to hear about your experience and understand how frustrating this must have been. Unfortunately, It appears to have been an issue with the Royal Mail delivery process, as the parcel did not move on from their depot as expected.
Please accept our sincere apologies for the inconvenience caused. While the delay was outside of our direct control, we fully appreciate your feedback and will always aim to ensure orders reach customers as quickly and smoothly as possible.
Our customer service team has processed your refund in line with our policy, and the funds should return to your bank account within the next few working days.
The Lightshopdirect Team
