LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,876 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,876 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We live our later years confident in the knowledge that Lifeconnect 24 will be there for us should the need arise. It is a great comfort. Great customer service!”

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Posted 1 year ago

“Thank you for your help and swift response .ka”

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Posted 1 year ago

“Received alarm within just a few hours of placing order. Easy to install and checks carried out efficiently.”

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Posted 1 year ago

“Easy to set up and helpful staff on telephone line.”

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Posted 1 year ago

“Have cancelled my order because at 91 years old I didn't expect to have to set it up on my own. I have sent equipment back I am still waiting for m6 refund.”

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Posted 1 year ago

Hello Teri, Thank you for your review today and for taking the time out of your day to share your feedback on the Service. I am sorry to hear that you were dissatisfied with the requirement to install the equipment. We have endeavoured to make the process as easy as possible, but I will be certain to share your feedback with the relevant departments for future review. Best Wishes, Cordelia

Posted 1 year ago

“It is very good had a phone call today to ask is my husband alright he is 80 years old I have peace of mind know when I go out shopping thank you”

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Posted 1 year ago

“The process has been so easy to follow and the service has been wonderful. Setting up was very simple too and there was a query over the pendant connecting with 'the box' on set up and the service team were wonderful and couldn't have been more helpful. Sorted in about 5 mins. All in all, very happy with my purchase and really impressed with the service! It gives me peace of mind that my dad will have support 24/7”

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Posted 1 year ago

“Haven’t had to use it in an emergency so far but always get an answer when testing.”

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Posted 1 year ago

“Helpful, informed staff and quick delivery of equipment. Very easy to set up and use. Thank you.”

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Posted 1 year ago

“one day delivery very good and no land line needed all working great”

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Posted 1 year ago

“The alarm doesn't work outside our home. We have been persuaded to try an upgrade but it hasn't arrived yet. When the alarm does work it is the base that talks - it is unlikely to be in hearing distance from the user...”

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Posted 1 year ago

Hello Alice, Thank you for taking the time to leave your feedback on the Service. I am sorry to hear that you have had a few difficulties with the set-up of the Alarm. I have written you a private message to further assist with the matter and have raised the matter with the appropriate departments for further review. Best Wishes, Ash

Posted 1 year ago

“Very helpful sales team, easy installation and the test call to emergency response team again were polite and helpful. One or two problems with test call soon ironed out.”

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Posted 1 year ago

“My lifeline box stopped working so I’m very happy you sent me new one for which I thank you. I have returned my lifeline to you as requested .”

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Posted 1 year ago

“Very pleasant staff to deal with a swift completion of order Fitting instructions easy to follow .Recommended by local council after consultation at hospital.”

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Posted 1 year ago

“Very pleased with Lifeline and the setting up was easy”

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Posted 1 year ago

“Very good service easy to set up delivered next day”

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Posted 1 year ago

“We've had this installed for a good few years and the service is very good with the system checked regularly. The pricing on the website is misleading though. You would expect the £165 package to remain so except for a small inflation increase. Wrong! The first year adds a joining fee. A 'joining fee' gets charged every year. How come? Even so, our annual plan had a further unexplained £55 added. Customer services had no explanation for the additional fee or the annual joining fee. We may be looking for an alternative service if we can't understand the fees better. Shame.”

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Posted 1 year ago

Hello Nigel, Thank you for your review today and for taking the time to leave your feedback on the Service. I am sorry to hear that some aspects of our Service has caused confusion for you. I would like to assure you that the matter has been raised with the appropriate departments for further review. I can see from the notes for your account that the matter was discussed and resolved over the phone. Nonetheless, I have sent you a private message with a further update on the matter, with the hopes of soothing any lingering anxieties about the Service. Best Wishes, Ash

Posted 1 year ago

“Very simple to set up, arrived next day! All call handlers are friendly and helpful”

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Posted 1 year ago

“Swift and efficient service.”

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Posted 1 year ago

“Thankyou for everything, I'm happy with my service Ms sandra lenno.”

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Posted 1 year ago

LifeConnect24 is rated 4.7 based on 7,876 reviews