“Excellent and fast service both on the phone and through the post. Easy to install. Feel reassured mum will be helped if ever needed. Great price too.”
“Very professional and friendly staff really helpful and spent time to explain all the details of the alarm how it worked and the various plans available alarm arrived as promised next day set up very easy my dad feels a lot more safe in the knowledge that there will be someone there to help him thank you would definitely recommend”
“I bought a Fallsafe for my 94yr old Mother and are very pleased. The product arrived very quickly and the staff are extremely helpful and polite even when it is accidentally set off. I would have given the watch 5 stars, but for the fact that I thought it came with a neck strap that it could be interchanged with.
It has to be either a watchstrap or a pendant it is not interchangeable without sending back to the company.”
“Taken back a bit with it being so sensitive without a fall.
Has gone off 5 times in 2 days!
However someone was always on hand and put me right.
Nice to think their always there.”
“Unhappy with their return and refund policy. My Mum used Lifeline24 for more than a year, then sadly passed away. I returned the hardware but was not offered a refund for the remaining 9 months on her second year’s contract. I chose to pay for an annual policy and wish I had paid monthly, it would have been easier to cancel without any penalty. Eventually I managed to get about a third of the money back but had to fight hard. Beware.”
Dear Lorna,
Thank you for your feedback. On behalf of myself and all of us here at Lifeline24, we are very sorry to hear of your loss. Our thoughts are with yourself and your family at this most difficult time.
I am sorry that our refund and cancellation policy was not made more clear. Our refunds are processed on a case by case basis.
I am pleased to hear that you have been able to resolve this matter with our customer service team.
Once again, I would like to thank you for taking the time to leave us your feedback, this will help us to improve our service for our future customers.
If the meantime, if I can be of any further assistance, please do not hesitate to contact us on 0800 999 0400.
Kind Regards
Lifeline24
“Bought a lifeline alarm for my father in law . Delivered the following day and very easy to install . Found the customer service excellent - highly recommend !”
“I thought that I had already done this! Very happy as it has given myself and my husband piece of mind whilst I am working. Easy to understand the set up and nice people to guide you on the phone.”
“Very easy to order, there was a problem with delivery but a very nice gentleman phoned me to discuss options & it arrived quicker than expected, easy to set up & when I tested the button a very nice lady answered, gives me more peace of mind, I am very grateful & happy for the whole thing, Sie”
“Knowing that should mum have a fall at night she will not be laying on the floor all night. This gives mum her continued independence that is so important to her.”
“The unit was delivered the following day and was easy to install. Testing the lifeline was easy and it will give peace of mind in the event that my mother fell and was unable to contact me. I would recommend it.”
“Thank you lifeline for making the process easy from start to finish.
The installation was easy and when running through the checks , with the online help they made me feel at ease . knowing that the system was working correctly should it be required. Thank you.”
“When I set it up and carried out the testing, I had good responses and a helpful team. Confident to leave mother-in-law on her own knowing there is a helpful team on the other end of her pendant.”
