“I ordered the lifeline for my mum who had recently been in hospital.The alarm was easy to set up and l now have peace of mind knowing she always has someone there if it is an emergency situation.l am so pleased that she has got it.”
“We spotted lifeline 24 on the internet and after Asking around found it was a very trusted and well run system.
The purchase was very easy and each stage well supported with information eg re VAT exemption.
The service was as stated and the box came within 2 days and was very easy to install. Again the instructions were great.
The advisors were amazing with my 89 year old Mum when we tested it, adjusting the sound level to her hearing. They spoke very clearly and my Mum could understand.
The key safe is great we had to ring for help with setting the code. This was the only unclear thing but spoke to an advisor who helped.
10 out of 10 for this system. I am 100% sure it will be fine if we need to use it in an emergency. Money well spent.”
“I am very happy with all the info and how quick and easy it was to set up, it was all exceptional, and brings peace of mind BUT it has now caused another problem as the phone can now not be heard by my aunt. If friends or family call, she is not aware, although her hearing is very good. Sharing the phone line has significantly reduced the volume of the phone ring and we now have to try and sort something to make the bell louder.”
“The alarm was incredibly easy to set up and the call back was efficient and effective. I was impressed with how clear the instructions were too. I would definitely recommend.”
“I am very pleased to have my Lifeline Alarm. It is giving me peace of mind especially when I am able to potter in my garden.
Thank you all very much for your prompt attention and help in setting it up.
Drina Gren”
“My father hasn't had cause to use it yet but it has inspired confidence and relief to know that help would be forthcoming if needed. As a family we're glad Dad is protected. Thank you.”
“I have needed help once since I’ve had Lifeline and was impressed with how everything was handled. Efficient, kind, calm and understanding. Even called back to make sure ambulance had arrived and to check I was ok. It has given me confidence to know help is there if/when I need it. Fantastic people. Thank you”
“Easy to install once the new mains plug arrived. My telephone connection and power plug are quite close together so I have quite a lot of cable floating around. Could do with some approved cable shorteners in the kit. I have not carried out the garden test yet, but I wii do in the near future.”
“Helpful people at all stages of order, prompt next day delivery and support on the phone to advise with setting up and checking everything was working correctly.”
“The system is exactly what I expected however ordered an additional pendant which didn’t turn up so had to wait additional 2 days. When pendant arrived it didn’t work, this then had to be paired with the main unit. I wouldn’t have been able to do this without my family help can’t imagine what I would have done without help.”
“I ordered this for my mother in law but have cancelled it as it does not have a facility for someone to go out to assist her if she falls which is very disappointing. Just a middle man to phone us if we were needed. Have now gone to an alternative provider who does that. Can’t see the point of this product”
Dear Customer,
I am sorry to hear that our service proved to not be suitable for you and your Mother-in-law.
At Lifeline we have thousands of customers across the UK who are happy with the lifesaving service we provide; it seems it was a different type of service you required.
If there is anything we can assist you with please do not hesitate to get in touch on 0800 999 0400.
Kind Regards,
Lifeline24.
“System is very easy to use and staff were very helpful and patient as my family set up the system for me. We feel very re-assured and have full confidence Lifeline 24 will give me the support I would need in any situation.”
