“Set up is fairly easy. However testing it with the call centre was frustrating with different consultant answering the calls Could not get the alarm to work with the phone off the hook The consultant then said “ how many times is that likely to happen” meaning could not be bothered”
Dear Mr Shah,
Thank you for your review.
I would like to reassure you that our team always has time to assist with any technical issues or questions you may have. Please accept our apologies for any misunderstanding. We will contact you shortly to further explain the off the hook test and how this may affect the alarm unit.
If you should need any assistance, please feel free to call through to our Customer Services Team on 0800 999 0400.
Warmest Regards,
Lifeline24 Team
“From the initial phone call to the next day delivery, everything was dealt with politely and professionally by yourselves. Thank you so much, we now feel mum is a lot safer in her home.”
“Wonderful service and easy to create an account but very awkward and confusing to setup and know mr webb and others would not be able to setup as I had found it very confusing”
Dear Mr. Webb,
Thank you for your kind review.
I am glad our Customer Services team was able to help with the setup. Please rest assured we are always available to provide technical assistance and are happy to help customers with the set up or any queries.
If you need any further help we are always available to contact on 0800 999 0400.
Kind Regards,
Lifeline24.
Dear Sylvia,
Thank you for contacting Lifeline24.
I am sorry to hear you are having some difficulty with the equipment, a member of our team has been in contact to provide technical assistance.
If there is anything else you should need help with, please contact us directly on 0800 999 0400.
Warmest Regards, Lifeline24.
Dear Customer,
Thank you for your kind review.
The alarm system is designed for the audio to be boosted during an emergency, and the Alarm Response Centre will keep the call simple during an urgent call.
If you have any issues with this while performing the monthly test, please call us on 0800 999 0400.
Warmest Regards,
Lifeline24
“Very easy to order the product and easy tpo set up and test. Your call centre staff are very friendly and come over veru happy tom help. My sister and I, plus my Mum the user feels so much more secure about her wellboing at home now we have the monitor. Many thanks.”
“I havent had the alarm long enough to give an opinion yet, but apart from the phone connector wire not fitting my socket, the installation went very well. I did manage to set it off accidentally by leaning my ipad on it.... and things happened very quickly!
Happy so far.”
