LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.67

4.7 Rating 7,896 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,896 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery, easy setup, friendly customer service.”

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Posted 5 years ago

“As you say, it gives peace of mind to my family & neighbours as well as myself. My sister, who is also on her own will be ordering one too.”

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Posted 5 years ago

“Professional and swift set up”

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Posted 5 years ago

“I wouldn’t be without now since my bad fall at beginning of March,”

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Posted 5 years ago

“I’ve set it off accidentally and could respond from quite a way away so that was reassuring. It was very hard to set up because the instructions were ‘hidden’ in the box and I didn’t find them until after I had had help. The people helping were very patient.”

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Posted 5 years ago

“Easy to order, install and use. Comfortable to wear on the wrist 24/7.”

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Posted 5 years ago

“I arranged the package on behalf of my 90 year old mother. I began with the Lifeline website, which I strongly recommend. It’s easy to navigate and the pages dovetail neatly together and are very informative. My initial telephone enquiry gave me the sense that it was taken by someone with limited experience. However, subsequent telephone calls were handled in a professional and knowledgeable manner (Roger Adams & Keiran Sarwar). The administration and set up process were streamlined and trouble free. My mother is now very comfortable with the installation and I have confidence in her remaining in her home for longer.”

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Posted 5 years ago

“feeling safe”

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Posted 5 years ago

“I have not been able to make use of this yet as I cannot have it connected by my daughter because of the lockdown.”

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Posted 5 years ago

“I installed the alarm on behalf of my 89 year old Mum who is generally in good health, however due to the pandemic the family felt they would like the peace of mind knowing that Mum could get 24/7 response to any incident she were to experience in the home or garden whilst we are unable to visit. All the tests went well we hope we don't have to respond to a survey where the alarm has actually been used! Many thanks for the prompt delivery and lovely manner which operators answered my installation calls.”

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Posted 5 years ago

“Ordered online, and couldnt find the 10% discount code, contacted via chat to resolve a couple of issues, but no offer of discount....just a comment it was a button on web page. Unit arrived a day late... post offices fault but understandable in current circumstances. Then struggled to pair unit...staff courteous and helpful, but resulted in another wrist sensor being sent. This arrived next day and my dad ( I was no longer with him) struggled to connect but did manage. Staff again helpful. Response to ( false) alarms have been swift and dad is getti g used to the unit”

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Posted 5 years ago

“The service has been quite brilliant apart from some confusion when setting up. This was complicated by a neighbour setting up the alarm, whilst I am in the Netherlands. But, all has been sorted now. Thanks to your folk. I just look forward to the safe being fitted once this pandemic is over.”

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Posted 5 years ago

“Difficult as only just activated & tested but so far so good”

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Posted 5 years ago

“Have only had the alarm for a few days but it has given my family peace of mind knowing that it is in place.”

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Posted 5 years ago

“I have not been able to connect my lifeline equipment as my daughter was going to do that for me, but in view of the virus and isolation we have decided it is not worth the risk of her coming into my house to do the connection. I am looking forward to having this security, but unless you can think of what I can do it will have to stay in the box.”

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Posted 5 years ago

Dear Doreen, Thank you for taking the time to leave us your feedback. I am sorry to hear that you have been unable to set up our equipment. With everything that is currently going on, there are many people in similar circumstances. Whilst we understand that the set up of the alarm may seem daunting to some of our customers, the alarms are designed to be very easy to set up and to test. Should you wish to, we can organise for a member of our technical team to give you a call to walk you through the installation. Please do not hesitate to get in contact should you wish to arrange this or if you have any further feedback. You can email us at info@lifeline24.co.uk or 0800 999 0400. Kind Regards, Lifeline24

Posted 5 years ago

“Gives me peace of mind”

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Posted 5 years ago

“Quick delivery, pleasant and helpful phone line staff . Helpful guidance through testing and answering when called . Also easy to assemble. Helpful and easy to follow booklets.”

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Posted 5 years ago

“Self installation was quick and easy with the help of a very friendly voice on the other end of the line. I am not sure my father is totally comfortable as yet with the system, but it gives me, his daughter, peace of mind in this era of self-isolation for the over 70s.”

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Posted 5 years ago

“I have only just received my alarm and I have tested it today. Every thing so far has gone very smoothly”

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Posted 5 years ago

“Made me feel safer.”

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Posted 5 years ago

LifeConnect24 is rated 4.7 based on 7,896 reviews