LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.67

4.7 Rating 7,896 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,896 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was able to follow instructions to install it, but hope I never have to use it!”

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Posted 4 years ago

“Excellent customer service, wrist alarm good,”

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Posted 4 years ago

“The set up was relatively easy, as was the testing procedure, though luckily not having to use Lifeline as yet I'm keeping everything crossed it will keep me in my own home for as long as I can”

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Posted 4 years ago

Dear Ann, Thank you for your kind review. I am pleased to hear that you have had a very good experience with the testing procedure. Whilst we hope you will not need the system, I hope it provides you with peace of mind as it helps you to remain safe at home. Should you have any further feedback, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“Bought this for my mum and works fine, only niggle is sound quality not great through speaker but probably due to line interference. Very friendly and knowledgeable staff at the other end and peace of mind for both of us.”

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Posted 4 years ago

Dear Barbara, Thank you for getting in contact today and for leaving us your feedback. I am pleased to hear that the system is providing you all with peace of mind and that you have had a positive experience with our wonderful staff. The alarm should not cause interference through the speaker, especially to the point that is affecting the sound quality. Should the problem persist please call our friendly Techincal Advisors who can troubleshoot the issue for you. You can call us on 0800 999 0400 or email info@lifeline24.co.uk to arrange a callback. Kind Regards, Lifeline24

Posted 4 years ago

“Service was good.”

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Posted 4 years ago

“Not sure yet,but reasonabley happy with it,the strap is not very good ,so I purchased a watch strap,no know was on my wrist!service seems good,my sons going to do the tests as I’m deaf! But THANKYOU,I can now hopefully sleep better with less worry”

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Posted 4 years ago

“had an unfortunate start as the control box was faulty. when that was resolved I found the staff obliging and efficient”

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Posted 5 years ago

Dear Bernard, Thank you for your kind review. I am glad we were able to resolve your issue efficiently, if you ever need help with anything in future you can always reach out to us on 0800 999 0400. Warmest Regards, Lifeline24

Posted 5 years ago

“As an elderly man I appreciate the sense of security that the alarm gives if I should need help.”

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Posted 5 years ago

“Arrived next day and easy for my family to set up”

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Posted 5 years ago

“Very polite and helpful staff set it all up for me today thank you.”

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Posted 5 years ago

“Very happy with the response”

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Posted 5 years ago

“Very good service. I would have thought with modern technology that the actual red button unit could have been thinner.”

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Posted 5 years ago

“This has given me and my children peace of mind. Money well spent.”

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Posted 5 years ago

“As soon as all of the information for lifeline was sent back to them we were quickly up and running. The kit arrived within 2 days and the set up was very simple. My Dad now feels confident he has extra support at home.”

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Posted 5 years ago

Dear Alison, Thank you for your positive review. I am pleased to hear your Dad is now feeling more confident now that he has the system in place. If there is anything further we can assist with, please do not hesitate to get in contact. Kind Regards, Lifeline24

Posted 5 years ago

“At present and only after a few days use, everything seems to in good order.”

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Posted 5 years ago

“It has given me and my family peace of mind as I know if I have a fall and can’t get up I can get help .”

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Posted 5 years ago

“Quick delivery and efficient set up. Wearing the wrist band gives me peace of mind. It was recommended by a neighbour who researched the market for her father. I am recently widowed and have mobility issues so It gives me great confidence when I am in my own”

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Posted 5 years ago

Good Morning, Thank you for your kind feedback. I am pleased to hear that your alarm is providing you with peace of mind and helping to feel more confident at home. We are currently offering a refer a friend scheme where both parties receive £15 M&S vouchers. This is certainly something we can arrange for you and your neighbour. Please feel free to get in touch with us on 0800 999 0400 or by emailing us at info@lifeline24.co.uk should you wish to arrange this. In the meantime, if there is anything further we can assist with, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 5 years ago

“Very reassuring to now have this fall detector after my mother had a nasty black out period. Everyone at Lifeline has been very helpful on the phone, from my initial query, through to set up and a couple of false alarms. My only comment is that putting your hand over the face of the wrist alarm doesn’t seem to be cancelling the call and my mother is now a bit anxious about making unnecessary false alarm calls.”

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Posted 5 years ago

“easy to set up .easy to use.reponse quick and helpfull”

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Posted 5 years ago

“Well it's very early days yet. The calls to set up the Lifeline 24 were fine. Hopefully it should remain totally unused for many years. I do plan to call at least once a month to make sure it is working properly. It can only really be assessed if a real emergency occurs, so I hope that in reality, I am never able to fully assess it. That is why I have answered "No" to the questions below concerning reviews.”

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Posted 5 years ago

LifeConnect24 is rated 4.7 based on 7,896 reviews