“Easy to order, delivered next day but I found the set up extremely confusing. I have two BT sockets for telephone and internet hub.
The electric socket already had an adapter and was located so close to the wall I could not fit another plug. I Had to purchase a 4 socket socket plug stripe to take the Lifeline, telephone and Internet.
The writing on the back of the Lifeline box is in self colour so I not only had to get my glasses but also a torch to read where each plug should go.
The video you provided was helpful, but at 85 I found it all very confusing.
The tests with your staff were very efficient and friendly.”
“The set up was relatively easy, as was the testing procedure, though luckily not having to use Lifeline as yet I'm keeping everything crossed it will keep me in my own home for as long as I can”
Dear Ann,
Thank you for your kind review.
I am pleased to hear that you have had a very good experience with the testing procedure. Whilst we hope you will not need the system, I hope it provides you with peace of mind as it helps you to remain safe at home.
Should you have any further feedback, please do not hesitate to get in touch.
Kind Regards,
Lifeline24
“Bought this for my mum and works fine, only niggle is sound quality not great through speaker but probably due to line interference.
Very friendly and knowledgeable staff at the other end and peace of mind for both of us.”
Dear Barbara,
Thank you for getting in contact today and for leaving us your feedback.
I am pleased to hear that the system is providing you all with peace of mind and that you have had a positive experience with our wonderful staff.
The alarm should not cause interference through the speaker, especially to the point that is affecting the sound quality.
Should the problem persist please call our friendly Techincal Advisors who can troubleshoot the issue for you. You can call us on 0800 999 0400 or email info@lifeline24.co.uk to arrange a callback.
Kind Regards,
Lifeline24
“Not sure yet,but reasonabley happy with it,the strap is not very good ,so I purchased a watch strap,no know was on my wrist!service seems good,my sons going to do the tests as I’m deaf! But THANKYOU,I can now hopefully sleep better with less worry”
Dear Bernard,
Thank you for your kind review.
I am glad we were able to resolve your issue efficiently, if you ever need help with anything in future you can always reach out to us on 0800 999 0400.
Warmest Regards,
Lifeline24
“As soon as all of the information for lifeline was sent back to them we were quickly up and running. The kit arrived within 2 days and the set up was very simple. My Dad now feels confident he has extra support at home.”
Dear Alison,
Thank you for your positive review.
I am pleased to hear your Dad is now feeling more confident now that he has the system in place.
If there is anything further we can assist with, please do not hesitate to get in contact.
Kind Regards,
Lifeline24
“Quick delivery and efficient set up. Wearing the wrist band gives me peace of mind. It was recommended by a neighbour who researched the market for her father. I am recently widowed and have mobility issues so It gives me great confidence when I am in my own”
Good Morning,
Thank you for your kind feedback.
I am pleased to hear that your alarm is providing you with peace of mind and helping to feel more confident at home.
We are currently offering a refer a friend scheme where both parties receive £15 M&S vouchers. This is certainly something we can arrange for you and your neighbour.
Please feel free to get in touch with us on 0800 999 0400 or by emailing us at info@lifeline24.co.uk should you wish to arrange this.
In the meantime, if there is anything further we can assist with, please do not hesitate to get in touch.
Kind Regards,
Lifeline24
“Very reassuring to now have this fall detector after my mother had a nasty black out period. Everyone at Lifeline has been very helpful on the phone, from my initial query, through to set up and a couple of false alarms. My only comment is that putting your hand over the face of the wrist alarm doesn’t seem to be cancelling the call and my mother is now a bit anxious about making unnecessary false alarm calls.”
