LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.65

4.7 Rating 7,931 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,931 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

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Posted 1 year ago

“This has overlapped with my phone-call -Replacement machine works well but I need to stop this service when current contract expires at end of September as user now got dementia and had full time carer. Alarm is generally good but fall detectors don't work if client falls close to ground and pendant is hanging inside pyjamas.”

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Posted 1 year ago

Hello, Thank you for your review and for sharing your feedback on the Service. I will be certain to promulgate your comments with the appropriate department for further review. Many thanks, Ash

Posted 1 year ago

“I paid 12 months up front and set up direct debit about 3 weeks ago and 1st box arrived and would not work properly it would contact you without me pressing any buttons and person kept calling me by a completely wrong name so I complained and was told a, person would ring me in the morning this never happened so later in the afternoon I rang and person said sounds like box is faulty so another was sent out and this did exactly the same so I complained again and eventually was told they were analogue boxes and a, digital would be sent with no extra set of fee this arrived and had problems so I complained last Thursday and a, guy rang me Friday saying some body would ring me about compensation for the stress - 5 days later and I've heard nothing”

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Posted 1 year ago

Hello Clifford, Thank you for your review and for bringing this matter to our attention. I am sorry to hear that you have had a less than satisfactory experience with the Service thus far. I can see from our records that a member of our Team has been in touch to resolve your concerns. I can also confirm that your comments have been shared with the appropriate department for further review. Best wishes, Ash

Posted 1 year ago

“It works the same as the pre digital. All appears to be fully functional. I am happy with the service”

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Posted 1 year ago

“Very efficient and friendly.”

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Posted 1 year ago

“Excellent service via telephone with Joss Hobbs So helpful, friendly and very efficient. Thank you very much for getting us started with LifeConnect24”

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Posted 1 year ago

“This was an upgrade on an alarm I have had for a number of years. Easy to install and a call to the call centre ensured it was working perfectly.”

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Posted 1 year ago

“Easy ordering and helpful staff online to talk me through options for best system, slight mistake with order but was rectified within a day and sroted out easily enough very please with the equipment”

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Posted 1 year ago

“Easy to set up very helpful operators when on the phone”

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Posted 1 year ago

“Very efficient service”

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Posted 1 year ago

“At the moment I have not had the alarm going off for no reason .I have the neck fob and the sensitivity was turn down .I must be honest ,I do prefer the wrist band..”

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Posted 1 year ago

“It was a replacement. The service I have had over the last two years has been excellent”

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Posted 1 year ago

“not connected yet but so far lot of faffing around !”

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Posted 1 year ago

“Very helpful with with any queries”

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Posted 1 year ago

“Equipment appears to be well made and functions well following test activations.”

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Posted 1 year ago

“The service received from Harry was great. The device is simple to set up. It's a great product, with quick response times when needed. Would recommend”

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Posted 1 year ago

“Harry was very helpful with info, alarm arrived quickly and set up straightforward with helpful call handlers.”

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Posted 1 year ago

“So far so good. Harry the initial guy I did the setup with was excellent and so informative. Thanks”

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Posted 1 year ago

“Thank you very much for your quick response to continue my peace of mind. Very good. 😊”

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Posted 1 year ago

“Yes indeed; I was very impressed at the efficiency with which the problem was dealt with.”

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Posted 1 year ago

LifeConnect24 is rated 4.7 based on 7,931 reviews