“Its fike,but your updatewith new alarm and chargeris not really compatable with the last products, in tha
the last issue you could view the charging light and when the charging was complete, In the new equipment you do not know that the unit is carging and/or when the charging is complete,
this i believe is a backward step Your booklet states that a charge should last a month with normal useage. Normal use is every day except when in the company of revations or frienda for a reasonable time, putting it on charge daily is not an answer when trying to consaerve electricity, and knowing when it is charged”
“I'm a new customer after having a frightening experience & passing out at home on my own my family & I decided one of these was the answer for peace of mind both for me & them.”
“Excellent product, easy to install and reasonable monthy price for peace of mind. The customer service staff are friendly, professional and helpful. Very pleased and it keeps my mum safe.”
“Delivered on time, easy to set up , my mum is happy with it, my mum knocked the bracelet the other day and it set it off and the lady was lovely with my mum asking her if she was ok , , the older generation don’t like anything new but mum is very happy with it .”
“This system has brought the family peace of mind and is giving dad the independence he needs, both in the house and pottering in the garden. Initially I spoke with Jos who explained how the system worked and answered numerous questions. He was very helpful. Equipment arrived the next day, though the key safe took a bit longer. Excellent customer service from all. Set-up and testing was quick and easy. Very pleased with the purchase.”
“NOTE of CAUTION - if you you PAY AN ANNUAL FEE and for any reason need to cancel the service within the year for any reason (after the initial 30 day period) - YOU WILL NOT GET A REFUND OR REBATE.
This does not make sense - the company do not need to monitor the alarm and have had the equipment returned - so they are clearly saving money. SO BE WARNED [if you pay monthly just one moth notice period]”
Hello Andrew,
Thank you for your feedback and for bringing this matter to our attention.
I am sorry to hear that you were unhappy with the cancellation of the account. I can confirm from our records that we have been in touch to resolve your concerns.
Best wishes,
Ash
“Staff incredibly helpful and understanding. Excellent description of how it works. Pendant arrived on day stated and in delivery window. Very kind to dad when he accidentally set alarm off 2 nights running! Would highly recommend.”
“After an initial problem ordering online, the correct unit was dispatched. Easy to set up , especially with the help from the team at LIife Connect. Am now reassured that should I have a problem there will always be someone on hand to sort it out.”
“Easy to purchase, set up and use! Bought for my mother after a fall, fractured hip and arms. She wants to return to independent living and this has made this possible for her to return to her own home with more peace of mind.
She is wearing this as a pendant.”
