“I ordered online without any problems. Everything arrived promptly. Set up was straightforward. All testing successful. Alarm ready for my mother when she returned home from hospital. Hopefully she will never have cause to use it but it makes me less worried about leaving her on her own.”
“My daughter arranged for me to have the lifeline 24 pendant and now I feel much safer, and happier that I can stay in my own home , and I know I can always be as safe as possible. Thank you”
“I think the instructions are less easy than I thought they would be.I am in the process of setting up the key safe near the front door of the person in need of this care.BUT I have not received a simple answer to how this will all be coordinated with the apparatus you have sent me.However I will do my best to sort it out when I have a chance to reread the directions relating to fitting up and authorising this obviously lifesaving system Thank you . PETER HOLLAMBY”
Good Afternoon Peter,
Thank you for your feedback, we are always looking to improve our setup and user guides so we will pass your comments to the team. If you need to provide any further information please call or email us and we will update our records accordingly.
In the meantime if there is anything we can help you with we are always available and more than happy to help on 0800 999 0400.
Please feel free to call if you have any queries or difficulties.
Kind Regards,
Lifeline24.
“I purchased the Lifeline for my Mom, as she now on her own. It's easy to order online. Notified every step of the way. Prompt delivery and very easy set up. The operators are extremely friendly and professional. Would highly recommended this product.”
“We bought this for my 93 year old mother who .lives with us. When we do have to go out and leave her it gives us peace of mind knowing she has her Lifeline, and gives mum the reassurance she needs when she is on her own.”
“I feel much safer in my flat on my own knowing that I have support. The system was so easy to set up and the people at the other end of the alarm are helpful and friendly. It has made me so much more independent. Thank you.”
“Every thing happened when they said it would. Needed help setting up I think the instructions could be clearer for we who are not technophobes! Very satisfied and enjoying feeling more secure.”
“Work well, but they didn't phone back for set up as they said they would. Had to press button and all OK. We will see if they phone for their monthly check.”
Good Afternoon,
Thank you for your feedback. I am pleased to hear that once you tested the alarm everything worked correctly. I apologise you were not called back as expected.
Our monthly tests are automated and are performed remotely through the phone line. This means you will not receive a phone call from our Alarm Response Centre to perform this test.
We recommend our users test their alarm once a month or whenever they experience a change on their phone line or power. This is performed simply by pressing the pendant you wear.
Please do not hesitate to get in contact should you have any further queries or concerns. You can email us at info@lifeline24.co.uk or call on 0800 999 0400.
Kind Regards,
Anny.
