“Fortunately I haven’t had to put it to the emergency test yet, but as I live alone, it gives my daughters great comfort knowing help is on hand should i ever need it.”
“The immediate response and follow up was excellent. Was up and working in a few days. The self set up and testing I found easy.
Lovely staff to deal witth
Ron (Cumbria)”
“Ordering was easy and the equipment was delivered promptly. It was extremely easy to install and the staff who answered the test calls sounded very friendly and were efficient and helpful. It gives me enormous peace of mind to know that my dad is now safer because of this product.”
“Only had to use the alarm for the initial test call, but was very impressed with the timely and polite responses that I got from the Lifeline 24 team.”
“Brilliant service, del the next day, Nephew set it up within 5 mins, tested it with your tele handlers whom answered within seconds and were very efficient . I feel so much safer now knowing I have this installed and my Nephew can relax more knowing he will be contacted quickly should I need assistance.”
“My alarm was delivered on a Saturday,but the following Saturday I still had'nt heard from you,so I had to read to ring up so I could get connected so I was'nt partically happy about this.”
Dear Alison,
Thank you for your feedback. I am sorry to hear about the problems you have had about setting up the alarm.
I apologise that you were not contacted sooner about your alarm being ready to test. This is certainly not the service we aim to provide and I will ensure this complaint is investigated further.
We aim to upload all our customer's details within 12 hours of receiving them. A confirmation email should then be sent out to advise that the alarm is ready to test.
I apologise for any inconvenience this may have caused.
Please do not hesitate to get in contact should you have any further feedback or queries.
Kind Regards,
Anny
