“Work well, but they didn't phone back for set up as they said they would. Had to press button and all OK. We will see if they phone for their monthly check.”
Good Afternoon,
Thank you for your feedback. I am pleased to hear that once you tested the alarm everything worked correctly. I apologise you were not called back as expected.
Our monthly tests are automated and are performed remotely through the phone line. This means you will not receive a phone call from our Alarm Response Centre to perform this test.
We recommend our users test their alarm once a month or whenever they experience a change on their phone line or power. This is performed simply by pressing the pendant you wear.
Please do not hesitate to get in contact should you have any further queries or concerns. You can email us at info@lifeline24.co.uk or call on 0800 999 0400.
Kind Regards,
Anny.
“Prompt delivery, easy set up, up and running after 10 mins and that includes the test call. Calls are answered promptly and courteously. Thank you Lifeline”
Dear Mike,
Thank you for your feedback. I am sorry to hear that the alarm was not suitable for you.
Looking into your account I can see that unfortunately, you were unable to use the alarm as you do not have a working phone line. Our alarms do require a phone line in order to make calls to our Alarm Response Centre.
For customers such as yourself without a phone line, we can arrange a GSM alarm, which works similarly to a mobile phone.
I am very sorry to hear that the alarm did not work for you. I apologise for any inconvenience this may have caused.
Please do not hesitate to get in contact should you have any further queries or feedback.
Kind Regards,
Anny.
“Having been persisted to join lifeline by my daughter I am glad I did. Everything was straight forward & easy to understand no difficulties whatsoever.”
“I had an unfortunate lower spinal injury, I’m only 31, and used LifeLine 24 for a full year. I found them to be extremely helpful, and helped me to feel safer in my little flat. Suffering intensive spinal spasms that could last for hours.
Not always being an emergency, but just to know that if I were to fall and not be near a phone, all I had to do was use my alarm pendant.
I actually used to sell these alarm pendants when I was 20yrs of age, and would tell my customers of all ages, if I needed one I would get myself one, and there you go, I was true to my word.
Thank you LifeLine 24.”
“Very happy with the service provided. The alarm arrived the next day with all the instructions needed on how to set up. The alarm gives the whole family peace of mind.”
“Alarm is easy to set up and use. Its such a relief knowing my Mum can call for help or assistance, any time of the day or night, if she needs to. Very helpful and friendly staff”
