“After resisting advice to get a Lifeline, well we don't like admitting we are getting older do we, I have finally got one. What a relief to know help is there 24 / 7 now. Such lovely people at the end of the phoneline. Thank you so much”
“Order went well, and renewal subscription was taken 3 months early. Telephone service very good when used.
Full annual payment was taken and the equipment was returned in 30 days due to the user being in hospital with long term problems.
No refund was given despite explaining the situation.
The one star is given as it was wholly unreasonable not to refund at least some money as the equipment was not used. Do not reply to telephone calls as promised and also emails. Simply frustrating and unreasonable.”
Dear A De Souza,
Thank you for your review. I am very sorry to hear about your negative experience with our alarm system. This is certainly not the service we aim to provide.
Please do not hesitate to get in contact with our friendly customer service team on 0800 999 0400 or send us an email to info@lifeline24.co.uk and we will do our best to resolve your complaint.
Kind Regards,
Anny
“I ordered the lifeline online and found it straight forward and easy to complete. The package arrived next day with clear instructions and quick to setup and carryout the test calls. Provides peace of mind for elderly mother.”
“I've recently installed a lifeline24 alarm. Despite some early problems
the team in Norwich have been most friendly and helpful. Everything is
now working well and I have every confidence that I will receive a quick response should I ever need help in the future.
Jill Potts”
“So easy to order delivered the next day and easy instructions to set up staff you speak to are lovely and helpful. Would 100% recommend and very reasonable price compared to a lot of others my 84 yr old mother pleased as easy to use”
“Thankfully we've not had to use the alarm (yet). But it arrived the day after it was ordered, the set up was very straightforward, and it was very reassuring to hear it dialling out and the operator's voice clearly on the other end when we tested it. Thumbs up so far!”
“We spoke to a helpful salesman, the ordering process was easy. Delivery was fast and the installation process quite simple for an elderly person to follow. The alarm was tested and reassuring. We opted to pay quarterly in view of the elderly persons age. Would recommend.”
“Just had instored for my mum,so easy to do,and cheap to,shes happy with it,we are happy with it,is a piece of mind alround,and its a must for elderly and frail people ,so thank you lifeline.”
“This peace of mind it gives is priceless. It also gives me the confidence to live my life, instead of existing from day it day because it removes the fear of falling down, and no one would know. It is hard to express what stress that the mind experiences, when you are on your own for the first time in over 44 years.”
“I found the ordering process really easy, communication was great, kept up to date all the way. I have been fortunate in that I haven't had to use it yet, but I'm happy with the peace of mind knowing it's there if I need it.”
“Helpful staff when I inquired on the telephone and an easy set up when the equipment arrived. Price is comparable with other suppliers of this type of service' and a lot less than some.”
