Dear Jason,
Thank you for getting in touch. I am sorry to hear of the difficulties you have experienced with the return of your alarm system.
Upon return of the items our Returns team will photograph the items to ensure that no equipment is misplaced.
As all equipment is provided on a rental basis, there is a charge for any equipment not returned to us.
Should you wish to discuss this further, please get in touch on 0800 999 0400 or by emailing info@lifeline24.co.uk.
Kind Regards,
Rebecca
“Order for my dad on the recommendation of the hospital, paid the £154 out of his pension. Didn’t get home had to go to respite tried to cancel and get a refund. As it was over the 30 days they will not give a refund. It had not even been opened or activated I am disappointed in this service and would not recommend.”
Good Afternoon,
Thank you for your review.
I am sorry to hear of the difficulties you have experienced with your account closure.
In order to look into this further, I would need to take further details to locate your order.
Please contact our friendly Customer Service team on 0800 999 0400 or info@lifeline24.co.uk in order to escalate this further.
Please let us know if we can be of any further assistance.
Kind Regards,
Lifeline24
“Although i found it a little daunting to install, i did it.
Check you have a power supply before you start, otherwise you’ll be like me, and have to buy an extender to complete the install.
My mum was impressed by the friendliness of the Lifeline team who tested the alarm and this put her mind at rest.”
“Your policy of not part refunding annual payments when someone dies (4 months in) leaves a very bad impression of your company. It makes you seem mercenary and we will not be recommending to others”
Good Morning,
Thank you for your review.
I am pleased to hear that the service is providing you with peace of mind.
Should you have any further feedback or require any further assitance, please do not hesitate to get in touch.
Kind Regards,
Lifeline24
Dear Beryl,
Thank you for your kind review.
I am pleased to hear about your experience with testing the system. I will ensure your feedback is passed on to our friendly team.
Should you have any further feedback, please do not hesitate to get in touch.
Kind Regards,
Rebecca
“Ordered and delivered in less than twelve hours so very pleased.
Oldest son set it up with no bother and then rang and went through all the tests with lovely people at the other end. All very clear and the pendant is so light I don't know I am wearing it.”
“There was an initial problem with Royal Mail and the delivery. Once received it was fairly easy to set up in the house. The form to fill in to set up details was a little daunting and it did take some time.
The staff on the telephone were first class, always helpful and always kind. I do hope my partner doesn't need the service but it has taken a weight off my mind to know he is now much safer he is with the alarm system in place.”
