“Really great customer service. I ordered at 6pm on the Wednesday and alarm was delivered on the Thursday. I set it up for my Mum really easily and tested it. We luckily haven't had to use it in an emergency yet but really gives me peace of mind. I would highly recommend”
“The service is excellent, everything is explained and easy to understand and staff are very cheerful and helpful. I have a lot more peace of mind having purchased this alarm.”
Good Morning,
Thank you for your kind review.
I am so pleased to hear about your experience with our service. I will ensure to pass your feedback on to our friendly team.
I hope the alarm continues to provide you with peace of mind.
Should you have any further queries, please do not hesitate to get in touch.
Kind Regards,
Rebecca
“Only tested it so far which worked well. Hope never to need it, a bit like insurance, so can’t comment on how it works in practice, but no reason to think it won’t do exactly what it claims.”
Dear Jennifer,
Thank you for your kind review.
I am pleased to hear that you have had a positive experience with the setup and testing of your alarm unit.
We hope you never need us, but I hope the alarm provides you with peace of mind knowing that you can always get help easily.
Should you have any further feedback please do not hesitate to get in touch.
Kind Regards,
Rebecca
“All done on line forms not to long to fill in.
All equipment delivered next day and watch changed straight away for a pendant.
Equipment way to set up and check”
Dear Geoffrey,
Thank you for getting in touch.
I am sorry to hear about your experience.
From looking into this further, I can see that you do not have an alarm service from us but instead ordered a phone through our website. I am sorry to hear we were out of stock of the phone you ordered.
I am sorry that you have had this experience. Thank you for bringing this to our attention, this has meant that our Web team has removed the phone completely from our website.
Should you require any further assistance, please do not hesitate to get in touch.
Kind Regards,
Rebecca
“I informed the company a year ago that we would not need this device in 2021. I have emails confirming the cancellation of the service. They have just taken £174 from my bank account.”
Dear Elizabeth,
Thank you for your review.
From looking into your account, I can see that we are still awaiting the return of your alarm equipment.
As our systems are provided on a rental basis, the equipment does need to be returned in order for us to close an account.
Upon receipt of the equipment, your refund will be processed.
Should you require any assistance with the return of the alarm, or wish to organise a collection, please do not hesitate to get in touch.
Kind Regards,
Rebecca
“I found it very easy to set up and it works fine. I am hard of hearing I found the loudspeaker a little soft is the operator able to invrease the volume or respond to my mobile by text ?”
Dear Eileen,
Thank you for getting in touch.
I am sorry to hear that you have found the wrist band to be overly sensitive.
I can see a member of our friendly Customer Service team has been in touch and we have been able to organise replacement equipment and a longer wire.
Should you require any further assistance, please do not hesitate to get in touch.
Kind Regards,
Rebecca
“So far, so good. Plenty of helpful response from all the ladies when I first put the alarm up. I hope I won’t need to use it at all but, if it was necessary, I trust the response would be every bit as good.
Have a nice day.”
