“Did not get the £15.
M&S voucher
Cannot install it because I cannot find the form I need to fill in
Can you help please
I gave up my council run alarm which was exactly the same as yours so now I am without a working alarm”
Dear Violet,
Thank you for getting in touch. I am sorry to hear of the difficulties you have experienced with the setup of your alarm system.
I have organised for a member of our friendly Customer Service team to call you directly to aid with your complaint.
In the meantime, should you require any further assistance, please do not hesitate to get in touch on 0800 999 0400 or by emailing info@lifeline24.co.uk.
Kind Regards,
Rebecca
“Ordered on behalf for a neighbour. First call talked to Fenton. So helpful. Had an issue that needed sorting. Not with the item. Was dealt with straight away with the perfect solution suggested by the team. Great service”
“Just received lifeline alarm. My friend set it up had little trouble setting up as have a virgin phone. However the call centre were very helpful in getting him to set it up . Not used service yet I have got arthritic hip waiting for replacement it will give me peace of mind.”
“Having had a fall in recent weeks and needing the ambulance service to come out to assess me and get me back on my feet prevented me in having a long lie. The only reason I didn’t was because my daughter was at home. Now I feel completely reassured that having a life line and a key safe should I require help in the future I just need to raise the alarm and help can be arranged My confidence has increased and my anxiety reduced.
And finally excellent value for money.”
“Just set up my wife's Lifeline 24 alarm. It was very easy to do. The person in the call centre was very efficient and polite, and explained how and what to do.
Also we had to contact the centre about amendind a phone number and the person there was also very helpful.
We hope that we do not have to use the Lifeline 24, but if we do, we are confident that things will go very well.”
Dear Christopher,
Thank you for getting in touch.
I am pleased to hear of your experience with the setup of your Lifeline24 alarm system. I will pass your feedback on to our wonderful Alarm Centre team.
Should you have any further feedback, please do not hesitate to get in touch.
Kind Regards,
Rebecca
“Excellent service from Lifeline. Not good on Royal Mail tracking, not updated frequently enough & unit arrived with only second update message.
Private couriers are much better.”
“I spoke to a lady from noble I found her very Helpful and people on the Alarm are very caring it doesn't matter what time it is they are their to help you and they do a very good job. I Thank Them All.”
“Agent listened to my father’s needs and helped to direct me to the best option to support him. Items arrived promptly were easy to set up and test and the contact sheet was quick and easy to complete. Loved the addition of a wrist and pendant to enable us to switch between the two without the need to order extra.
This is my second alarm as I also have one for my father in law.”
