LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,880 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,880 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, amazing device, given more more confidence and has reduced my anxiety related to falling.”

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Posted 4 years ago

“Order for my dad on the recommendation of the hospital, paid the £154 out of his pension. Didn’t get home had to go to respite tried to cancel and get a refund. As it was over the 30 days they will not give a refund. It had not even been opened or activated I am disappointed in this service and would not recommend.”

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Posted 4 years ago

Good Afternoon, Thank you for your review. I am sorry to hear of the difficulties you have experienced with your account closure. In order to look into this further, I would need to take further details to locate your order. Please contact our friendly Customer Service team on 0800 999 0400 or info@lifeline24.co.uk in order to escalate this further. Please let us know if we can be of any further assistance. Kind Regards, Lifeline24

Posted 4 years ago

“Although i found it a little daunting to install, i did it. Check you have a power supply before you start, otherwise you’ll be like me, and have to buy an extender to complete the install. My mum was impressed by the friendliness of the Lifeline team who tested the alarm and this put her mind at rest.”

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Posted 4 years ago

“Your policy of not part refunding annual payments when someone dies (4 months in) leaves a very bad impression of your company. It makes you seem mercenary and we will not be recommending to others”

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Posted 4 years ago

“Great peace of mind, great service.”

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Posted 4 years ago

Good Morning, Thank you for your review. I am pleased to hear that the service is providing you with peace of mind. Should you have any further feedback or require any further assitance, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“Just tested it, excellent response and clear instructions from the team! A reassuring purchase!”

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Posted 4 years ago

Dear Beryl, Thank you for your kind review. I am pleased to hear about your experience with testing the system. I will ensure your feedback is passed on to our friendly team. Should you have any further feedback, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 4 years ago

“Efficient, easy to use and great peace of mind. Helpful and good value for money.”

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Posted 4 years ago

“Very good service thank you”

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Posted 4 years ago

“Very prompt and efficient service.Very helpful people.I feel really secure now I know if I fall I can get help.”

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Posted 4 years ago

“Excellent easy to install and set up.Lovely friendly staff answering the call.”

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Posted 4 years ago

“Quite easy to set up even for me .”

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Posted 4 years ago

“Ordered and delivered in less than twelve hours so very pleased. Oldest son set it up with no bother and then rang and went through all the tests with lovely people at the other end. All very clear and the pendant is so light I don't know I am wearing it.”

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Posted 4 years ago

“Very very prompt call. Also followed through until they knew I had made it to the hospital. Can’t thank everyone enough.”

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Posted 4 years ago

“There was an initial problem with Royal Mail and the delivery. Once received it was fairly easy to set up in the house. The form to fill in to set up details was a little daunting and it did take some time. The staff on the telephone were first class, always helpful and always kind. I do hope my partner doesn't need the service but it has taken a weight off my mind to know he is now much safer he is with the alarm system in place.”

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Posted 4 years ago

“Very helpfull”

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Posted 4 years ago

“Very easy to set up and test was excellent”

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Posted 4 years ago

“Great staff, very helpful, quick and easy set up and delivery. Stayed on line reassuring family member till I arrived. Great service”

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Posted 4 years ago

“I am very happy with the service I received from the phone call to the delivery”

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Posted 4 years ago

“you have sent me 2 chains i wanted 1wrist and 1 chain could you correct this please”

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Posted 4 years ago

“Very easy to order and the unit arrived very quickly. When we set up the system with the call centre everyone was very friendly and helpful.”

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Posted 4 years ago

LifeConnect24 is rated 4.7 based on 7,880 reviews