“Although having not yet had to use it I am very pleased with the lifeline ordered for my husband. It arrived promptly and was easy to set up and test. The person on the end of the line was most helpfiul and understanding”
“The equipment arrived quickly and was very easy to set up. Customer service staff have been supportive and very helpful. I would definitely recommend Lifeline24”
“I have recently ordered a Lifeline 24 pendant for my 93 year old father. I am very happy with the service we have received, from the initial order through delivery and set up the staff have been helpful and patient. I now have peace of mind should he need assistance. Thank you.”
“1st my telephone conversation was very helpful I did not have a clue but the chap was well informed and I ordered.
I filled in the details online lost it as the save for later did not do it's job. But I typed again.
It arrived the next day we plugged in and tested with a very helpful lady all is go”
“I am writing this for my wife as she cannot use the computer due to very impaired vision, she is very happy with the system which was easy to install and to use. The ordering was reasonably easy and the delivery was quite amazingly fast. I would recommend this item to anyone who was looking for a similar system.”
“Hi, Just become a new lifeline 24 customer.So far service good,but very disappointed being charged £35 for setup fee,for data and admin !,when other companies "set up" means that they come to your property and physically "set the system up"!!!!!”
Dear Customer,
Thank you for taking the time to leave us a review.
I hope that you have now been able to set up your alarm using the easy to follow installation guide that arrived with it. If you do require any further guidance, please give our friendly Customer Services Team a call on 0800 999 0400. We have a team of Technical Experts on hand who would be happy to talk you through this process.
As well as the initial administration involved in setting up your account, our new customer set up fee also covers the cost of pre-programming of the equipment so that it can arrive with you as plug and play. In addition to this we do not charge any further administration fees for the lifetime of the account and you are able to make as many changes to the information we hold on file as you would like.
Once again, I would like to thank you for taking the time to leave us your feedback, this will help us to improve our service for our future customers.
If there is anything further we can do to be of assistance, please do not hesitate to get in touch with us on 0800 999 0400.
Kind Regards,
Anna.
