“I a very disappointed that I was not offered a price for
Pension Credit, and this equipment is essential.
I still have not received this, and advertised "in Stock".
My family are devastated about this, and live so far away.”
Dear Angela,
Thank you for leaving us your feedback and for bringing this to our attention.
I am very sorry to hear that you have not received your system. I have tracked your order and this shows as being due for delivery today. A member of our team will call shortly to confirm whether this has been received and, if necessary, to organise for a replacement alarm unit to be sent out to you.
We are the cheapest national provider of the Lifeline system and always do our best to keep our prices as affordable as can be for what is often such an essential system. Because of this, we do not provide discounts for Pension Credit.
I hope that we can resolve this complaint for you as soon as possible. Should you have any further queries, please do not hesitate to get in touch on 0800 999 0400 or at info@lifeline24.co.uk.
Kind Regards,
Rebecca
“So far so good. Great product, received quickly & relatively easy to set up.
Staff were great during testing. The line was a bit crackly & my Mum struggled to hear the lady who answered. I hope she never needs to push the button but time will tell I guess.
Excellent value for all round peace of mind.”
Dear Patricia,
Thank you for your kind review.
I am pleased to hear that you have found the setup of the system quick and easy.
I have emailed you to query whether you would like to organise a call with one of our technical team to ensure there is not crackling on the line. The line should always be clear, but it is possible that there is something in your Mother's address that might be causing interference over the alarm.
I hope that the system continues to provide you with peace of mind.
Please do not hesitate to get in touch should you have any further feedback.
Kind Regards,
Rebecca
“Very impressed with the alarm and also the monitoring centre, we have had the system just over a month in which time my Dad has had a couple of falls but managed to use his wrist alarm to call for help”
“We decided to purchase the Vibby Fall Detector Lifeline device following my father in laws recent stroke. It’s quick and easy to set up and most importantly It’s given my wife and her dad peace of mind, they are both sleeping a lot better know help is just a button push away.”
“Reliable equipment, easy to install & use. Quick response times for alarm activations. Friendly knowledgeable staff. Reasonable cost for a 24 hour service. Highly recommended.”
“I’m afraid my Lifeline 24 has not been a success. It appeared to be interfering with my wifi so I disconnected it. Now the wifi is working we have had two attempts to reconnect it but it doesn’t work.
When I have some spare time I will ring your helpline.
I like the little dished alarm.”
Dear Ursula,
Thank you for getting in touch.
I am very sorry to hear of the difficulties you have experienced with the setup of your alarm.
The alarms we use work completely independently from the broadband. In fact, you shouldn't even need to touch your internet connection in order to set up the alarm.
This would suggest there has been a slight error in the installation of your alarm - but should be a very quick and easy fix. I have contacted you through the email address you have provided in this review in the hopes of organising a call from a member of our friendly Techincal Team.
In the meantime, please do not hesitate to get in touch should you require any further assistance or wish to provide any further feedback.
Kind Regards,
Rebecca
“Very welcoming and friendly operators. Next day delivery of equipment which was easy to set up. Haven't needed emergency call-out yet but all contact with LifeLine24 staff so far has been easy and efficiently responded to.”
Dear Mrs Warner,
Thank you for your kind feedback.
I am very pleased to hear that our wonderful Alarm Response Centre has been very welcoming and friendly.
Thank you for your use of the Lifeline24 Alarm.
Please let us know if you ever need any assistance.
Kind Regards,
Rebecca
“So easy to set up although I'm glad my family did it for me. Ordered saturday and arrived Monday so now we all have peace of mind that I can get help 24hrs a day.”
Dear Mary,
Thank you for getting in touch and for leaving us your kind review.
I am pleased to hear that you found the setup easy and that the Alarm is now providing you all with peace of mind.
Please do not hesitate to get in touch should you have any further feedback.
Kind Regards,
Rebecca
