“The complete service was excellent. Setting the system up was straight forward and the response during testing was friendly informative and conveyed a confidence in the system leaving me sure that if I ever need help it will be there for me.”
“I am writing on behalf of my mother, she feels happier knowing help will come if she has another fall, she set it off by accident and the lady was lovely, all the people we have talked to are very kind and patient, also I feel a little less stressed, many thanks Jayne”
“I do know how I coped before having this alarm. It also has given my Family reassurance that there will always be someone there to help if I fall again.”
“Lifeline has given me that peace of mind to know that there is always somebody I can easily contact in an emergency, especially when I am in the garden.”
“I signed up for the Lfeline 24 service following several falls in my home. I received the box and pendant the day after I completed the paperwork online. The box was quick and easy to set up. I wear the alarm as a pendant and it is comfortable to wear. It’s waterproof so it doesn’t matter if I get it wet when having my hair washed or being washed down. My daughter researched various alarm systems before I signed up for this one. Not only is it the cheapest but the whole process has been very easy. Thankfully I’ve not yet had to use it.”
“I found setting up my Lifeline24 over the phone easy and the gentleman was kind enough to go through it all with me.
My only disappointment was in the confusion over the arrangement with the engineer who was to fit and test the alarm in my home. This has now been done and I am all set up.”
Dear Ms Hume,
Thank you for your kind feedback.
I am glad to hear that you are pleased with the service we have provided during the set up of your Lifeline24, however, am sorry to hear about the confusion over the installation of the equipment.
I am glad that this matter has now been resolved. Please accept our apologies for the inconvenience caused.
Please do not hesitate to contact us should you have any queries or there be anything else that we can assist you further with.
Kind Regards
Anny
“I have only very recently signed up for Lifeline 24 so I feel unable to comment on their full service. However, during the setting up of the call system, which is very simple, four calls have to be made to ensure the system is full operational. It seemed to me that each call I made was answered by a different person, but each time the responder was unfailingly polite and cheerful, and made sure I was confident that I knew what each stage was for before telling me what to do for the next system test. Each time that I pressed my pendant during the tests, within a couple of seconds a recorded message told me not to worry, help was at hand, and very shortly after that, a responder was talking to me. Had it not been a test, I'm sure this would be very reassuring. I have joined Lifeline 24 because 3 months ago my wife died, and our 3 children, aged from 48 to 54 years, were quite concerned if I should have a fall or suffer some other mishap and be unable to summon help. They and my grandchildren are very relieved that I have this remedy in place, which makes me happy that I can so easily give them peace of mind. I hope not to have to use the service for many years, if ever, but knowing that if I do need it I can get help very quickly. Thank you for easing the worries of my family.”
“Prompt, efficient service from my initial phone call to make the purchase. The set up was easy, even for someone technically challenged, like myself. I have checked the system a couple of times as suggested and the call centre staff are very helpful. It is reassuring that mum now has the system in place.”
“The whole setting up was so quick and easy. The staff were kind
and helpful. It makes a big difference to my life. I can go out into
my garden with confidence now. I'm so glad I decided to have this.
Mrs. M Griffiths”
“I can't comment on the alarm system as I haven't been able to sort that out yet. My review is about the keysafe I bought with it which a handyman recently fitted for me. Two main problems with it.
1. If you have weak or damaged hands or fingers, you can't access your own key or change the code. Even the handyman found it stiff and difficult to use. Completely unusable by me. I had hoped I could use it to get back in if I lock myself out. No chance! My spare key is stuck in it.
2. The rubber cover doesn't attach to anything and blows off as soon as the weather gets windy (and it's not even winter!). I've had to give up on hoping it will stay put and just flung it to the back of a drawer with other clutter.
The keysafe is completely unfit for purpose.
I really need what this system is supposed to be, but it was all a complete waste of money. I can't see me ever getting use out of it.”
Good Morning,
Thank you for your feedback, this has been passed on to the manufacturer.
I am sorry to hear that you are unhappy with the keysafe you have purchased.
We offer a wide range of keysafes to our customers as these are extremely useful should emergency services need to gain access to your property and would prevent them having to force entry. It also saves valuable time in case of an emergency and I can assure you that this particular model is extremely popular.
The keysafe is designed to be robust to ensure maximum security, however, if you are not entirely satisfied with this option you can upgrade to an alternative model which might be more suitable for your needs.
If you wish to discuss the options available to you or have any queries, please do not hesitate to contact us.
Kind Regards
Anny
“I moved house a few months ago. I had used Lifeline for several years at my old home, but didn't realise they existed nationwide and felt quite vulnerable not knowing new neighbours to call upon in an emergency.
By chance however, I came across some old Lifeline papers and immediately rang them for Lifeline contact details in my new area The staff were very friendly and efficient and I now feel 'safe' again, knowing my family will be contacted if I need help. From the initial phone call to the wearing of my new pendant was fast and easy.”
