“Excellent service from sales team. Prompt & clear rely to e-mail questions. Following day Commissioning was easy (apart from 2nd diagram in Step 1 - Cable 'D' is shown as being short; it is actually the long one.
The pendant comfortable to wear & easy to activate when needed. (Accidental pushing of button unlikely). Base unit has good range which was our main reason for choosing LifeLine24.”
“I know Lifeline 24 and what you provide, the Company are a customer of MT Communications and we supplied the CCTV last year. The service you provide is just what my Mum needs now she is older and at that stage of need.”
“From my initial phone call enquiry to setting up and testing the alarm we’ve been so impressed with the professional, friendly and helpful staff. Easy to use equipment. Next day delivery. Hope we never have to use the equipment but it has provided us with peace of mind which is invaluable.”
“The service has so far been good. The system arrived quickly and was easy for my son-in-law to set up. It was all bought online the only thing that it was difficult to see was the wrist band and how it was secured so we got the pendant.”
Dear Juliet,
Thank you for getting in contact today and for leaving us your feedback.
I am very sorry to hear of the difficulties you are experiencing with the set up of your alarm system.
The alarms we use are designed as 'plug and play' systems. Meaning that they simply need to be plugged into the phone line and a power source, the same way as an ordinary telephone.
However, we are mindful that some of our customers may need further assistance with the installation. Because of this our friendly Technical team are always on hand to answer any questions you may have.
To assist with your installation, please contact us on 0800 999 0400 or by emailing info@lifeline24.co.ukm, so we can organise a good time for our team to call to walk you through the setup.
For further information on setting up your alarm you can watch our informative video: https://www.lifeline24.co.uk/installing-your-lifeline-alarm.
Again, I would like to apologise for any inconvenience this has caused.
Should you have any further queries or concerns, please do not hesitate to get in touch.
Kind Regards,
Lifeline24
Posted 5 years ago
Dear Juliet,
Thank you for getting in contact today and for leaving us your feedback.
I am very sorry to hear of the difficulties you are experiencing with the set up of your alarm system.
The alarms we use are designed as 'plug and play' systems. Meaning that they simply need to be plugged into the phone line and a power source, the same way as an ordinary telephone.
However, we are mindful that some of our customers may need further assistance with the installation. Because of this our friendly Technical team are always on hand to answer any questions you may have.
To assist with your installation, please contact us on 0800 999 0400 or by emailing info@lifeline24.co.ukm, so we can organise a good time for our team to call to walk you through the setup.
For further information on setting up your alarm you can watch our informative video: https://www.lifeline24.co.uk/installing-your-lifeline-alarm.
Again, I would like to apologise for any inconvenience this has caused.
Should you have any further queries or concerns, please do not hesitate to get in touch.
Kind Regards,
Lifeline24
“Everything i needed to know was explained in a pleasant manner and this made me feel i had chosen the kind of company i would be safe with .Many thanks Colin R Norton”
“The set up was well explained and successful. It is a bit early to be able to make further comments. We do note that when the telephone now rings both it and the alarm also ring one after the other. Perhaps it is supposed to be like this.”
“I've had this installed for my parents so I know they can call for help anytime. Fast delivery and so easy to set up. Very helpful and polite staff. Highly recommended.”
