LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.67

4.7 Rating 7,887 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,887 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lifeline 24 in use now for a few days, but immediately was very comfortable wearing button around my neck. Impressed with thorough testing during set - up. I hope I won’t need you services,but It’s so reassuring to know help is so close if needed.”

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Posted 4 years ago

“Everything was perfect from start to finish”

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Posted 4 years ago

Dear Stella, Thank you for your kind review. I am very pleased to hear that you are happy with the service you are receiving. Should you have any further feedback or queries, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“After a fall I got my father in law to buy this product. This gives peace of mind threw out the whole family and allows his wife to be able to go out without the worry she’ll have to find him on the floor again in such a state. Brilliant product and fast service.”

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Posted 4 years ago

“Feel really safe now”

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Posted 4 years ago

“Very good service ordered at 5pm and received the following morning very polite staff when speaking to staff when testing alarm”

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Posted 4 years ago

Dear Maureen, Thank you for your kind review. I am pleased to hear of your experience with the setup of your alarm and that you found our staff to be very polite. Should you have any further feedback or queries, please do not hesitate to get in contact. Kind Regards, Lifeline24

Posted 4 years ago

“Staff are really, caring friendly and helpful.”

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Posted 4 years ago

“Easy to install. Comfortable wristband. Friendly, helpful staff.”

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Posted 4 years ago

“Easy to set up, hope my Mum never needs to use it but it already makes her feel safer and less of a worry for the family.”

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Posted 4 years ago

“I HIGHLY RECOMMEND 'LIFELINE 24' FOR THEIR SPEED AND EFFICIENCY IN GETTING ME SET UP WITH MY PERSONAL ALARM SYSTEM . IT WAS EASY TO PLACE MY ORDER ONLINE AND I RECEIVED THE GOODS THE VERY NEXT DAY ! I AM VERY IMPRESSED WITH THE EXCELLENT QUALITY OF THE MONITOR AND ACCESSORIES , IT ONLY TOOK A MINUTE TO CONNECT IT UP . THE CALL CENTRE STAFF ARE VERY HELPFUL AND FRIENDLY , WHAT MORE COULD YOU ASK FOR !”

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Posted 4 years ago

“I am so glad I purchased the alarm for my father-in-law. I ordered it on Wednesday 5th August; it arrived via Royal Mail early the following morning. I set it up very easily on Thursday 6th August and the test calls were all made very successfully. Unfortunately, my father-in-law had cause to use the system only 4 days later when he fell and was not able to get up. He used the alarm and the system operated perfectly.... his daughter was contacted immediately and got round to his house as quickly as possible to sort matters out. So, already the alarm has definitely been worth purchasing; it has given my father-in-law and his family peace of mind.”

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Posted 4 years ago

“Your service is good and the staff very friendly however I'm disappointed that I keep receiving calls trying to sell me extras which if I wanted I would of purchased at the same time as the alarm. I would appreciate if you would stop your sales team contacting me. If its not your team then how did the others get my details and know Iv just purchased the alarm from you. This as only started since the alarm was activated.”

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Posted 4 years ago

“So far, so good! Set-up was easy (although initially confusing because the video I'd watched didn't mention the procedure if you had broadband) and a patient person answered the test procedure immediately.”

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Posted 4 years ago

“Arrived next day and was easy to set up.”

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Posted 4 years ago

“Excellent service. Easy to install . Peace of mind for my mum knowing she can always contact help when needed.”

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Posted 4 years ago

“I’ve had a lifeline for a couple of years. I’d never needed to use it and thought about cancelling it because I thought it was a lot of money. Three weeks ago I had two quite bad falls in my house and couldn’t get up off the floor. Thankfully I had the lifeline around my neck and after pressing it help was there within minutes.. I’m so glad I had it on and now can say it’s absolutely essential for me and well worth the money.”

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Posted 4 years ago

“Very helpful from the initial phone call. ArriveD the next day in the post. I managed to instal myself and test. Red button wristband on my Mum. All very happy”

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Posted 4 years ago

“All good - very easy to set up. Reassuring --”

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Posted 4 years ago

“We were told next day delivery, we cancelled because it never arrived, this caused a massive problem because on day 4 I had a very bad fall, and no Lifeline24 so I’ve cancelled my order”

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Posted 4 years ago

Dear Marion, Thank you for leaving us your feedback today. I am very sorry to hear of the problems you have had with the delivery of your alarm system. This is certainly not the level of service we aim to provide. All of our orders are sent out using 24hour tracked delivery. Unfortunately, due to current circumstances, some Royal Mail post has been delayed. Again, I would like to apologise on behalf of Lifeline24 for any upset or inconvenience caused. Should you wish to discuss this further, or have any further feedback, please do not hesitate to get in contact. Kind Regards, Lifeline24

Posted 4 years ago

“Great service, easy set up and staff very friendly.”

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Posted 4 years ago

“Service so far has been second to none - excellent”

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Posted 4 years ago

LifeConnect24 is rated 4.7 based on 7,887 reviews