“Brilliant speedy service. Ordered Wednesday afternoon and received before lunchtime on Thursday. Reasonably easy to set up. Clear instructions to follow to test the product, making that first contact with the centre.
My mum and the rest of the family now feel much more reassured that she will be safe and receive an appropriate emergency response should there be a need in the future.”
“Easy to install following a very quick delivery. Gives me peace of mind when My 86 years old Dad is home alone after a recent spell in hospital. Reassuring to know that he can get assistance if he were to have a fall or needed help.”
“The installation process was straightforward and, having had to use the service almost the next day, the lady who responded was very reassuring and the whole process worked very effectively. I was rescued very quickly! Good to have this peace of mind, for me and my partner.”
Good Morning,
Thank you for your feedback. I am sorry to hear of the difficulties you experienced with the setup of your system. I am pleased to hear that you have been able to successfully test the alarm unit.
The alarm systems are designed as a 'plug and play' system. Meaning they simply need to be plugged into the phone line and a power socket.
For further information, you can visit our installation guide: https://www.lifeline24.co.uk/installing-your-lifeline-alarm/.
We are mindful that not all of our customers will find the setup to be straight forward so our friendly Technical team are always on hand should you have any difficulties.
Should you have any further concerns or feedback, please do not hesitate to get in contact.
Kind Regards,
Lifeline24
Dear Doreen,
Thank you for leaving us your feedback today. I am sorry to hear of the difficulties you are experiencing with the alarm unit.
I can see that a member of our Customer Service team has recently been in contact with you after speaking to our manufacturers about what could be causing this issue. A replacement unit was sent to you, but the problem persisted. Because of this, we would recommend contacting your landline supplier and advising them of interference on your phone line.
I hope that this has provided further clarity, and that the issue with your landline is resolved soon.
Should you have any further queries, please do not hesitate to get in contact.
Kind Regards,
Lifeline24
Dear Debra,
Thank you for your kind review.
I am happy to hear of your positive experience with the setup and testing of your alarm unit.
I will pass your feedback on to our wonderful team.
Should you require any further assistance, please do not hesitate to get in contact.
Kind Regards,
Lifeline24
“I have had my Lifeline 24 for a week and am very pleased with it.
It is quick and easy to install and very nice to be able to talk out any queries with the staff.”
Dear Maureen,
Thank you for your kind review.
I am pleased to hear of your experience with the set up of your system and that you have found our staff to be helpful.
Should you have any further queries, please do not hesitate to get in touch.
Kind Regards,
Lifeline24
“Lifeline 24 in use now for a few days, but immediately was very comfortable wearing button around my neck. Impressed with thorough testing during set - up. I hope I won’t need you services,but It’s so reassuring to know help is so close if needed.”
Dear Stella,
Thank you for your kind review.
I am very pleased to hear that you are happy with the service you are receiving.
Should you have any further feedback or queries, please do not hesitate to get in touch.
Kind Regards,
Lifeline24
“After a fall I got my father in law to buy this product. This gives peace of mind threw out the whole family and allows his wife to be able to go out without the worry she’ll have to find him on the floor again in such a state. Brilliant product and fast service.”
Dear Maureen,
Thank you for your kind review.
I am pleased to hear of your experience with the setup of your alarm and that you found our staff to be very polite.
Should you have any further feedback or queries, please do not hesitate to get in contact.
Kind Regards,
Lifeline24
