LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.67

4.7 Rating 7,887 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,887 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery. Easy to set up. Would recommend”

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Posted 4 years ago

“Fantastic service and agents on the phone are brilliant.”

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Posted 4 years ago

“Fast delivery from the time of order. Very easy To set up with very helpful and friendly Lifeline staff. I now have peace of mind And know I’ll be alerted if my mom has any problems. I’ve already recommended the product to loads of people.”

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Posted 4 years ago

“Very happy feel safe now ... thanks to lifeline......”

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Posted 4 years ago

“Setup good but too early to comment. Relaxed with backup.”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Brilliant speedy service. Ordered Wednesday afternoon and received before lunchtime on Thursday. Reasonably easy to set up. Clear instructions to follow to test the product, making that first contact with the centre. My mum and the rest of the family now feel much more reassured that she will be safe and receive an appropriate emergency response should there be a need in the future.”

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Posted 4 years ago

“Easy to install following a very quick delivery. Gives me peace of mind when My 86 years old Dad is home alone after a recent spell in hospital. Reassuring to know that he can get assistance if he were to have a fall or needed help.”

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Posted 4 years ago

“Bought for my 95 year old mother following a fall and broken hip. She and all the family feel reassured that she can summon help when required.”

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Posted 4 years ago

“Brings comfort within a professional and helpful team, everyone who feels unsteady should invest to protect”

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Posted 4 years ago

“The installation process was straightforward and, having had to use the service almost the next day, the lady who responded was very reassuring and the whole process worked very effectively. I was rescued very quickly! Good to have this peace of mind, for me and my partner.”

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Posted 4 years ago

“Very pleased with service and how quickly it was delivered.”

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Posted 4 years ago

“It was difficult to set up but now working ok”

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Posted 4 years ago

Good Morning, Thank you for your feedback. I am sorry to hear of the difficulties you experienced with the setup of your system. I am pleased to hear that you have been able to successfully test the alarm unit. The alarm systems are designed as a 'plug and play' system. Meaning they simply need to be plugged into the phone line and a power socket. For further information, you can visit our installation guide: https://www.lifeline24.co.uk/installing-your-lifeline-alarm/. We are mindful that not all of our customers will find the setup to be straight forward so our friendly Technical team are always on hand should you have any difficulties. Should you have any further concerns or feedback, please do not hesitate to get in contact. Kind Regards, Lifeline24

Posted 4 years ago

“Excellent customer service”

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Posted 4 years ago

“Fortunately I have not had to use it in earnest, but all seems good so far.”

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Posted 4 years ago

“Shame about the radio interference, but otherwise works.”

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Posted 4 years ago

Dear Doreen, Thank you for leaving us your feedback today. I am sorry to hear of the difficulties you are experiencing with the alarm unit. I can see that a member of our Customer Service team has recently been in contact with you after speaking to our manufacturers about what could be causing this issue. A replacement unit was sent to you, but the problem persisted. Because of this, we would recommend contacting your landline supplier and advising them of interference on your phone line. I hope that this has provided further clarity, and that the issue with your landline is resolved soon. Should you have any further queries, please do not hesitate to get in contact. Kind Regards, Lifeline24

Posted 4 years ago

“Simple and easy to set up. All staff so friendly, helpful and reassuring. Thankyou”

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Posted 4 years ago

Dear Debra, Thank you for your kind review. I am happy to hear of your positive experience with the setup and testing of your alarm unit. I will pass your feedback on to our wonderful team. Should you require any further assistance, please do not hesitate to get in contact. Kind Regards, Lifeline24

Posted 4 years ago

“Very easy to set up and to use.”

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Posted 4 years ago

“I have had my Lifeline 24 for a week and am very pleased with it. It is quick and easy to install and very nice to be able to talk out any queries with the staff.”

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Posted 4 years ago

Dear Maureen, Thank you for your kind review. I am pleased to hear of your experience with the set up of your system and that you have found our staff to be helpful. Should you have any further queries, please do not hesitate to get in touch. Kind Regards, Lifeline24

Posted 4 years ago

“Very happy to get it up and running! Gives us piece of mind when my husband is alone in the flat. Thank you for your help. Much appreciated.”

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Posted 4 years ago

LifeConnect24 is rated 4.7 based on 7,887 reviews