Hello Pamela,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“Chose Lifeline 24 and received package promptly with everything we expected. Instructions were quite easy to follow and we carried out tests, finding the staff answering the phones very professional and friendly. Having an alarm gives peace of mind as my elderly father lives 75 minutes away.”
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that ythe alarm is providing peace of mind.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Hello Andy,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“After battery issues on my mother in laws pendant and as it turns out,the actual call box,the new box and accessories arrived quickly, setting up was straightforward and the call staff very helpful. Will happily recommend this company and service.”
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that your issues could be resolved. We appreciate your willingness to recommend us to others.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“The gentleman who gave me all the information was very supportive and understanding. His previous role as a police officer enabled him to understand my situation. Thank you”
Hello Rosemary,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Hello David,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“Yes I have got peace of mind now I was always worried about going upstairs, the people I spoke to at the other end were kind considerate and understanding so far nothing but praise”
Hello Barry,
Thank you for taking the time to leave a review. We are pleased to hear that the service is supporting your peace of mind and that you are satisfied with your experience.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Hello Jessica,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“you were meant to send paper work for the details of emergency numbers, yodate this hasn't arrived and therefore I have not been able to use the equipment, which also arrived a day late. So far disappointed.”
Hello Shirley,
Thank you for your review and for taking the time to leave your feedback on the Service.
I am sorry to hear that you are yet to receive your New Customer Form at the time of writing. To remedy this, I have arranged for one to be sent to you both digitally and through the post, to ensure that it is received.
I can also assure you that a report detailing your feedback has been shared with the relevant department for further review.
Best wishes,
Ash
“No problems, and no negative feedback from me! Reason you renewed the base machine is because the little red light on the previous one was constantly flashing and there seemed to be a fault somewhere. the replacement arrived next day! Thanks!”
Hello Rachel,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that the fault could be resolved.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“Disappointed with inability to contact you on phone. Took two days ringing and hanging on. Alarm apparently going off even when it is in bedroom and not being worn. Saying I have had fall but have not. Wish I had not taken it on. Dont wear it any morevv”
Hello Lesley,
Thank you for your review today and for taking the time to leave your feedback on the Service.
I am sorry to hear that you have been having trouble with getting in touch with us. I have shared your feedback with the relevant department and have arranged for a member of our Team to contact you to discuss your concerns.
Best wishes,
Ash
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that it is providing peace of mind.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“Jos was very knowledgeable and guided me through the different designs ensuring we purchased the right one for mums needs. Also spoke about the importance of a key press for ease of access if required but was not pushy talked through the options and we did purchase. We still need to set mum up but hopefully will do this today giving us peace of mind.”
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that Jos could provide the information you needed.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Hello Frances,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Hello Kenneth,
Thank you for your review and for sharing your feedback on the equipment.
I am sorry to hear that you have been having trouble with the GPS Alarm. I will be sure to share your feedback with the relevant department for further review.
Best wishes,
Ash
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that Samuel could assist you.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Hello Jackie,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and hope your dad is doing well.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Hello Donald,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“Very disappointed, I cancelled
my husband’s subscription as soon as the renewal was received as he has now gone into a care home. However the monies were quickly taken from my bank anyway and I was told they would refund as soon as I sent the equipment back. I did this straightaway and received Notification to say a refund would be sent. However 12 days later it appears they are still having problems in carrying out the transaction and the money has not yet been refunded.”
Hello,
Thank you for your review and for leaving your feedback on your experience.
I am sorry to hear that you have been dissatisfied with the cancellation procedure as it has transpired. I have had a look at the account for you and can confirm that the refund is currently processing as quickly as we are able to.
Best wishes,
Ash
