Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that Samuel could assist you.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Hello Jackie,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and hope your dad is doing well.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Hello Donald,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“Very disappointed, I cancelled
my husband’s subscription as soon as the renewal was received as he has now gone into a care home. However the monies were quickly taken from my bank anyway and I was told they would refund as soon as I sent the equipment back. I did this straightaway and received Notification to say a refund would be sent. However 12 days later it appears they are still having problems in carrying out the transaction and the money has not yet been refunded.”
Hello,
Thank you for your review and for leaving your feedback on your experience.
I am sorry to hear that you have been dissatisfied with the cancellation procedure as it has transpired. I have had a look at the account for you and can confirm that the refund is currently processing as quickly as we are able to.
Best wishes,
Ash
Hello Dorothy,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Hello Stanley,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“My replacement unit does not compare to previous item. new model has single button operation that i have already had false alerts while wearing in everyday occurances. when testing new model there is considerable dealy in response from call handler, who was not helpful by answering call with "what do you want" very rude and for a person who can have difficulty speaking not helpfull. also volume on new unit does not compare to previous.
all elements of new unit shows a dramatic drop in service”
Hello Peter,
Thank you for your review and for taking the time to leave your feedback on the Service.
I am sorry to hear that you have been dissatisfied with your new equipment. Please rest assured that your feedback has been raised with the relevant department for further review.
In the hopes of remedying your concerns, I have arranged for a member of our Team to get in touch to see what solutions can be rendered.
Best wishes,
Ash
“I had a fall this afternoon and am blown away with the response from LifeConnect. I was in the garden but could hear the response team calling me although they couldn’t hear me. Having only had my alarm for a week I am so impressed especially as I didn’t press the alarm. The Fall Detector is worth its weight in gold!”
Hello Barbara,
Thank you for taking the time to leave a review. We hope you are recovering well after your fall and are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Hello Janet,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that Jos could assist you. We will be sure to pass on your kind comments.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“We got a fall bracelet for our mummy. Couldn’t fault the company. She kept setting it off but the company was very understanding. We let them know she was taken into hospital within 1-2 weeks of having and paying over £300 for this service. However whilst in hospital we got devasting news. Palliative care was to take place on her return home. We rang the company to say this wasn’t working for us. We asked if it could be returned for a refund. We were told oh no you can return it but will not get anything back. Did we have another elderly relative we could use it on !!!
Disgusting service talk about preying on the vulnerable !!”
Hello,
Thank you for your review and for taking the time to leave your feedback on the Service.
I am sorry to hear that you were dissatisfied with the cancellation policy as it currently stands. I have sent you a private message via email in the hopes of bringing this matter to an amicable resolution.
Best wishes,
Ash
Lifeconnect24 Administration.
“Life Connect was recommended by my friends Mr & Mrs Keith Scott who both wear personal alarms and assured me that you provide good service and efficiency”
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Hello Violet,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support.
Kind regards,
LifeConnect24
Hello Mary,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that it is helping you feel safe.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Hello Kathleen,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“My unit was affected by lightning strikes and so it was not working. One call and a day later a replacement unit complete including personal wrist button was received by post. I now have the reassurance back that i am protected.”
Hello Peggy,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“I spoke with Matilda which was much better than arranging on-line. She was very helpful & made sure we got the best price for my mum. I haven't set up the system yet but it sounds pretty easy. Hopefully all of the staff are as pleasant & engaging as Matilda.”
Hello Andy,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that Matilda made the process so simple. We will be sure to pass on your kind comments.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“Jos answered my initial telephone and explained the service extremely clearly and was a
Very good listener to my questions and comments which he answered with patience and clarity.”
Hello Pat,
Thank you for taking the time to leave a review. We are pleased to hear that you satisfied with the service and that Jos could assist you. We will be sure to pass on your kind comments.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
