Hello Dorothy,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Hello Stanley,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“My replacement unit does not compare to previous item. new model has single button operation that i have already had false alerts while wearing in everyday occurances. when testing new model there is considerable dealy in response from call handler, who was not helpful by answering call with "what do you want" very rude and for a person who can have difficulty speaking not helpfull. also volume on new unit does not compare to previous.
all elements of new unit shows a dramatic drop in service”
Hello Peter,
Thank you for your review and for taking the time to leave your feedback on the Service.
I am sorry to hear that you have been dissatisfied with your new equipment. Please rest assured that your feedback has been raised with the relevant department for further review.
In the hopes of remedying your concerns, I have arranged for a member of our Team to get in touch to see what solutions can be rendered.
Best wishes,
Ash
“I had a fall this afternoon and am blown away with the response from LifeConnect. I was in the garden but could hear the response team calling me although they couldn’t hear me. Having only had my alarm for a week I am so impressed especially as I didn’t press the alarm. The Fall Detector is worth its weight in gold!”
Hello Barbara,
Thank you for taking the time to leave a review. We hope you are recovering well after your fall and are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Hello Janet,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that Jos could assist you. We will be sure to pass on your kind comments.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“We got a fall bracelet for our mummy. Couldn’t fault the company. She kept setting it off but the company was very understanding. We let them know she was taken into hospital within 1-2 weeks of having and paying over £300 for this service. However whilst in hospital we got devasting news. Palliative care was to take place on her return home. We rang the company to say this wasn’t working for us. We asked if it could be returned for a refund. We were told oh no you can return it but will not get anything back. Did we have another elderly relative we could use it on !!!
Disgusting service talk about preying on the vulnerable !!”
Hello,
Thank you for your review and for taking the time to leave your feedback on the Service.
I am sorry to hear that you were dissatisfied with the cancellation policy as it currently stands. I have sent you a private message via email in the hopes of bringing this matter to an amicable resolution.
Best wishes,
Ash
Lifeconnect24 Administration.
“Life Connect was recommended by my friends Mr & Mrs Keith Scott who both wear personal alarms and assured me that you provide good service and efficiency”
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Hello Violet,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support.
Kind regards,
LifeConnect24
Hello Mary,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that it is helping you feel safe.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Hello Kathleen,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“My unit was affected by lightning strikes and so it was not working. One call and a day later a replacement unit complete including personal wrist button was received by post. I now have the reassurance back that i am protected.”
Hello Peggy,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“I spoke with Matilda which was much better than arranging on-line. She was very helpful & made sure we got the best price for my mum. I haven't set up the system yet but it sounds pretty easy. Hopefully all of the staff are as pleasant & engaging as Matilda.”
Hello Andy,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and that Matilda made the process so simple. We will be sure to pass on your kind comments.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“Jos answered my initial telephone and explained the service extremely clearly and was a
Very good listener to my questions and comments which he answered with patience and clarity.”
Hello Pat,
Thank you for taking the time to leave a review. We are pleased to hear that you satisfied with the service and that Jos could assist you. We will be sure to pass on your kind comments.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“The service provided when ordering the alarm & pendant was second to none, including the setting up etc. However my mum had Alzheimer’s & would not wear the alarm. The contract was cancelled prior to the renewal date, however at the end of March Lifeconnect took £235 from my mother’s account. Unfortunately, my mum passed away on 18/3/24. The alarm & fob have been returned, along with death certificate & bank information as requested, but they still have not refunded the amount. There are no managers to speak to, the email they give bounces back, what is a very upsetting time is being made far worse by a company who ironically look after elderly & infirm people”
Dear Charlotte,
Thank you so much for taking the time to provide your feedback on your experience with LifeConnect24. We truly appreciate your kind words about the service provided during the ordering and setup process. We are sorry to hear about the difficulties your mum faced in wearing the alarm due to her Alzheimer's.
Please accept our deepest condolences for the loss of your mum. We can assure you that this issue is of great importance to us, and we are committed to resolving it promptly. Our Customer Service Team has already reached out regarding this matter.
Best regards,
LifeConnect24
Hello Elizabeth,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
Hello George,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with the service and appreciate your willingness to recommend us to others.
Rest assured that our team are always available to provide support when needed.
Kind regards,
LifeConnect24
“Quick efficient service but we ordered on a Wednesday and asked for the delivery to be on the Friday. It was delivered on the Thursday when we were out and a neighbour had to take it in! Nevertheless all went well and installed in a satisfactory way. I thought there would be a wireless connection to our router. The size of the table on which the router is sited is small and not able to be moved or changed to a better position so impossible to fulfil the recommended one metre apart. Perhaps this should be clarified in the sales pitch?”
Hello,
Thank you for your review and for taking the time to leave your thoughts on the Service.
I am very glad to hear that you were satisfied with the majority of the Service you have received thus far and I hope for continued contentment well into the future.
In order to make that wish more feasible, I am pleased to confirm that your comments on the less exemplary aspects of your experience thus far has been shared with the appropriate department for further discussion.
If you require any additional assistance, please do not hesitate to contact us again in any matter that best suits you.
Best wishes,
Ash
Lifeconnect24 Administration Team
