“Set this up for my Mum today. I'm very impressed with it and it was very reassuring how quickly and efficiently the test calls were answered. Thank you 😊”
“As yet my lifeline has,nt been activated as I have not as yet put the paperwork in the post but the service that I have received so far has been excellent”
“Avoid paying upfront .
My elderly father in law ended up in hospital after a fall and is likely to be there for a considerable time (12 weeks so far). Contacted the company as we don’t need this for the foreseeable . As we paid up front they refused to cancel the subscription or refund any premium . Should we have paid monthly we would have been able to cancel without penalty.
Disappointing customer service as a loyal customer . Shall not be restarting but using an alternative company from now on .My advice , avoid .”
Dear Martyn,
Thank you for your feedback.
Our Customer Services Team received a call requesting to put the account on pause whilst it could not be used, and given the circumstances we have gladly done so for the period you mentioned. This will be reviewed nearer the time, so you are not losing any of the time on the account.
We do offer a discounted rate if you choose the Annual Plan.
If there is anything else we can assist you with, please do not hesitate to ask.
Warmest regards, Lifeline24.
Dear Dorothy,
Thank you for your kind review.
I am pleased to hear that you are very happy with the service and found your alarm easy to install and test.
Should you have any further feedback or queries, please do not hesitate to get in touch.
Kind Regards,
Rebecca
Dear John,
Thank you for leaving us your review.
I am pleased to hear that you have found the instructions for the setup and testing to be simple and concise.
Should you have any further feedback or queries, please do not hesitate to get in touch.
Kind Regards,
Rebecca
“So Far so good! All set up, with easy to follow directions. One suggestion for when advising new customers. I tried to find the form unsuccessfully as it is not available on your website, contacted for help in finding the form on line, the operator was unable to suggest where else I might find it and could not help. Today, not having received any e-mails from you, I had a brainwave and checked my 'junk mail box' and there they were! My suggestion is that when operators are faced with a similar quandary, they advise the person to check their 'Junk mail'! All tested successfully and I appreciated the cheerful reassuring voices of the 3 people I spoke to. Thank you.”
Dear Joy,
Thank you for your review.
I am pleased to hear that you found the setup easy to follow and our friendly team to be cheerful and reassuring.
I will ensure to pass on your comments regarding us recommending to our customers that they double-check in their spam folders.
Should you have any further feedback, please do not hesitate to get in touch.
Kind Regards,
Rebecca
“I have no idea whether or not this unit works because an important item (specialist phone lead) was missing from the package, so after wasting numerous hours trying to connect it, this item had to be ordered seperately. My mum is still without cover.”
Dear Janine,
Thank you for your feedback.
I am very sorry to hear that you did not receive the phone cable with the rest of your system.
I am very disappointed to hear this as it is definitely not the level of service we aim to provide. I have escalated this complaint to our Senior team so they can investigate how this may have happened.
I can see that you have since been in touch with our friendly Customer Service line who have organised for the cable to be sent to you straight away. We have also added a month of free service to the account to ensure that you have not been paying for time you have not been able to use.
Again I would like to apologise for any upset or inconvenience this may have caused.
Should you require any further assistance, please do not hesitate to get in touch.
Kind Regards,
Rebecca
Good Morning,
Thank you for your kind review.
I hope the alarm continues to provide you all with excellent peace of mind.
Please do not hesitate to get in touch should you require any further assitance.
Kind Regards,
Rebecca
“New to this project, I was impressed by the efficient way you dealt
with all my queries and the help given during the installation.
Thank you all again.
Alan”
Dear Alan,
Thank you for your kind review.
I am pleased to hear you have found our team to be efficient and helpful regarding the installation of your system.
Please do not hesitate to get in touch should you have any further queries.
Kind Regards,
Rebecca
“Easy request form, next day delivery, easy setup and system check. Call Handlers very helpful and pleasant. All up and running within 24 hours, excellent”
Dear Anne,
Thank you for your kind review.
I am pleased to hear that you have had a positive experience with setting up and checking your system.
I will ensure to pass your positive comments on to our helpful call handlers.
Should you have any further feedback, please do not hesitate to get in touch.
Kind Regards,
Rebecca
Dear Christine,
Thank you for your kind review.
I am pleased to hear how helpful our staff have been with your enquires and that you received the alarm punctually.
Should you have any further queries please let us know.
Kind Regards,
Rebecca
Dear Harry,
Thank you for getting in touch and for bringing this matter to our attention.
I am very sorry to hear of the problems you have experience with your new order. This is certainly not the level of service we aim to provide.
I can see you have been in touch with our Customer Service team who have been able to send your replacement equipment out with next-day delivery. As a goodwill gesture, a month of free service has been added to your account.
Again, I would like to apologise for any upset or inconvenience this may have caused. Please do not hesitate to get in touch should you require any further assistance.
Kind Regards,
Rebecca
“The unit arrived within 24 hrs, set it up.
Tested, the red button, fob.
Spoke to two, lovely ladies
Can go back to work now knowing my wife is ok.
Brilliant”
“Bought the fall monitor for my mother in law . Set up and testing was very easy and the response test calls were clear and easy to understand with the lovely friendly agents. This purchase will give us all that extra peace of mind .”
