Hello,
Thank you for getting in touch.
I am pleased to hear you have found switching to our system to be a positive experience.
I hope that the alarm continues to provide you with a feeling of security and being safe at home.
Should you require any assistance, please do not hesitate to get in touch.
Kind Regards,
Lifeline24
Dear Bernie,
Thank you for getting in contact.
I am very sorry to hear that the alarm was not suitable for you. From looking into your account I can see that you have moved to a similar service provided by your local council.
I can see that you have since returned our equipment and the account is fully closed.
Should you require any further assistance, please do not hesitate to get in touch.
Kind Regards,
Rebecca
“Firstly I have just transferred my nan from 1 company to lifeline24 equipment turned up today 20/3/21 set-up was so easy we done all 3 test now we have a big garden so nan walked right to the end of her garden and pressed the pendant button...and it still connected to the box absolutely amazing customer care team and the equipment is top of the range its so clear you can hear every word the team say on the other side”
Dear Julie,
Thank you for your kind review.
I am pleased to hear of your positive experience with the setting up and initial testing of the alarm system.
I will ensure to pass your feedback on to our lovely Alarm Response team.
Should you have any further feedback, please let us know.
Kind Regards,
Rebecca
Dear Daisy,
Thank you for your review.
I am very pleased to hear that the alarm is helping you to feel safer and that you have been impressed by the service from our friendly staff.
Should you have any further feedback or queries, please do not hesitate to get in touch.
Kind Regards,
Rebecca
“The wrist sensor and fire alarm does not work, although Lifeline are in the process of replacing these but explains a low score. Perhaps testing before sending needs improvement.”
Hello,
Thank you for your review.
I am very sorry to hear of the difficulties you have experienced with the setup of your system.
From looking into your account I can see that our Alarm Centre team have been able to organise replacement equipment for you. I will organise for a member of our technical team to be in touch to ensure that the replacement equipment works.
In the meantime. please do not hesitate to get in touch should you require any further assitance.
Kind Regards,
Rebecca
“Very professional,friendly & efficient company. We set up the Lifeline yesterday for my elderly parents & both them & us feel reassured that help is on hand if they are ever in trouble.”
Good Morning,
Thank you for your kind review.
I am very pleased to hear how helpful and friendly our wonderful team have been and I will ensure your feedback is passed on.
Should you require any further assistance, please do not hesitate to get in touch.
Kind Regards,
Rebecca
Dear Norman,
Thank you for getting in touch and for leaving us your review.
I hope that the alarm continues to help you feel safer at home.
Should you ever have any further feedback or queries, please do not hesitate to get in touch.
Kind Regards,
Rebecca
“I am a GP and asked my District Nurse to recommend an alarm for my mother. I’m very impressed and have no complaints. The customer service is excellent with kind calm people who reassure her when she accidentally activates it (she has a automatic fall alarm) . She fell soon after she had it and found it worked perfectly ( she is not IT savvy). I have just bought a key safe from lifeline to use alongside her alarm.”
Dear Susan,
Thank you for your kind review.
I am very pleased to hear how impressed you have been with the service from our friendly team.
I hope that the alarm continues to provide you all with peace of mind.
Please let us know if you ever require any further assistance.
Kind Regards,
Rebecca
