“Firstly I have just transferred my nan from 1 company to lifeline24 equipment turned up today 20/3/21 set-up was so easy we done all 3 test now we have a big garden so nan walked right to the end of her garden and pressed the pendant button...and it still connected to the box absolutely amazing customer care team and the equipment is top of the range its so clear you can hear every word the team say on the other side”
Dear Julie,
Thank you for your kind review.
I am pleased to hear of your positive experience with the setting up and initial testing of the alarm system.
I will ensure to pass your feedback on to our lovely Alarm Response team.
Should you have any further feedback, please let us know.
Kind Regards,
Rebecca
Dear Daisy,
Thank you for your review.
I am very pleased to hear that the alarm is helping you to feel safer and that you have been impressed by the service from our friendly staff.
Should you have any further feedback or queries, please do not hesitate to get in touch.
Kind Regards,
Rebecca
“The wrist sensor and fire alarm does not work, although Lifeline are in the process of replacing these but explains a low score. Perhaps testing before sending needs improvement.”
Hello,
Thank you for your review.
I am very sorry to hear of the difficulties you have experienced with the setup of your system.
From looking into your account I can see that our Alarm Centre team have been able to organise replacement equipment for you. I will organise for a member of our technical team to be in touch to ensure that the replacement equipment works.
In the meantime. please do not hesitate to get in touch should you require any further assitance.
Kind Regards,
Rebecca
“Very professional,friendly & efficient company. We set up the Lifeline yesterday for my elderly parents & both them & us feel reassured that help is on hand if they are ever in trouble.”
Good Morning,
Thank you for your kind review.
I am very pleased to hear how helpful and friendly our wonderful team have been and I will ensure your feedback is passed on.
Should you require any further assistance, please do not hesitate to get in touch.
Kind Regards,
Rebecca
Dear Norman,
Thank you for getting in touch and for leaving us your review.
I hope that the alarm continues to help you feel safer at home.
Should you ever have any further feedback or queries, please do not hesitate to get in touch.
Kind Regards,
Rebecca
“I am a GP and asked my District Nurse to recommend an alarm for my mother. I’m very impressed and have no complaints. The customer service is excellent with kind calm people who reassure her when she accidentally activates it (she has a automatic fall alarm) . She fell soon after she had it and found it worked perfectly ( she is not IT savvy). I have just bought a key safe from lifeline to use alongside her alarm.”
Dear Susan,
Thank you for your kind review.
I am very pleased to hear how impressed you have been with the service from our friendly team.
I hope that the alarm continues to provide you all with peace of mind.
Please let us know if you ever require any further assistance.
Kind Regards,
Rebecca
“I a very disappointed that I was not offered a price for
Pension Credit, and this equipment is essential.
I still have not received this, and advertised "in Stock".
My family are devastated about this, and live so far away.”
Dear Angela,
Thank you for leaving us your feedback and for bringing this to our attention.
I am very sorry to hear that you have not received your system. I have tracked your order and this shows as being due for delivery today. A member of our team will call shortly to confirm whether this has been received and, if necessary, to organise for a replacement alarm unit to be sent out to you.
We are the cheapest national provider of the Lifeline system and always do our best to keep our prices as affordable as can be for what is often such an essential system. Because of this, we do not provide discounts for Pension Credit.
I hope that we can resolve this complaint for you as soon as possible. Should you have any further queries, please do not hesitate to get in touch on 0800 999 0400 or at info@lifeline24.co.uk.
Kind Regards,
Rebecca
“So far so good. Great product, received quickly & relatively easy to set up.
Staff were great during testing. The line was a bit crackly & my Mum struggled to hear the lady who answered. I hope she never needs to push the button but time will tell I guess.
Excellent value for all round peace of mind.”
Dear Patricia,
Thank you for your kind review.
I am pleased to hear that you have found the setup of the system quick and easy.
I have emailed you to query whether you would like to organise a call with one of our technical team to ensure there is not crackling on the line. The line should always be clear, but it is possible that there is something in your Mother's address that might be causing interference over the alarm.
I hope that the system continues to provide you with peace of mind.
Please do not hesitate to get in touch should you have any further feedback.
Kind Regards,
Rebecca
