LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.65

4.7 Rating 7,931 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,931 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got fall alert for my dad coming out of hospital staff were so helpful with setting and up and checking it worked and so friendly.”

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Posted 4 years ago

Good Morning, Thank you for your kind review. I am very pleased to hear how helpful and friendly our wonderful team have been and I will ensure your feedback is passed on. Should you require any further assistance, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 4 years ago

“makes me feel safer in my home”

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Posted 4 years ago

Dear Norman, Thank you for getting in touch and for leaving us your review. I hope that the alarm continues to help you feel safer at home. Should you ever have any further feedback or queries, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 4 years ago

“Good communications and friendly service.”

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Posted 4 years ago

“Great service. East to install!”

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Posted 4 years ago

“I am a GP and asked my District Nurse to recommend an alarm for my mother. I’m very impressed and have no complaints. The customer service is excellent with kind calm people who reassure her when she accidentally activates it (she has a automatic fall alarm) . She fell soon after she had it and found it worked perfectly ( she is not IT savvy). I have just bought a key safe from lifeline to use alongside her alarm.”

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Posted 4 years ago

Dear Susan, Thank you for your kind review. I am very pleased to hear how impressed you have been with the service from our friendly team. I hope that the alarm continues to provide you all with peace of mind. Please let us know if you ever require any further assistance. Kind Regards, Rebecca

Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“I a very disappointed that I was not offered a price for Pension Credit, and this equipment is essential. I still have not received this, and advertised "in Stock". My family are devastated about this, and live so far away.”

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Posted 4 years ago

Dear Angela, Thank you for leaving us your feedback and for bringing this to our attention. I am very sorry to hear that you have not received your system. I have tracked your order and this shows as being due for delivery today. A member of our team will call shortly to confirm whether this has been received and, if necessary, to organise for a replacement alarm unit to be sent out to you. We are the cheapest national provider of the Lifeline system and always do our best to keep our prices as affordable as can be for what is often such an essential system. Because of this, we do not provide discounts for Pension Credit. I hope that we can resolve this complaint for you as soon as possible. Should you have any further queries, please do not hesitate to get in touch on 0800 999 0400 or at info@lifeline24.co.uk. Kind Regards, Rebecca

Posted 4 years ago

“So far so good. Great product, received quickly & relatively easy to set up. Staff were great during testing. The line was a bit crackly & my Mum struggled to hear the lady who answered. I hope she never needs to push the button but time will tell I guess. Excellent value for all round peace of mind.”

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Posted 4 years ago

Dear Patricia, Thank you for your kind review. I am pleased to hear that you have found the setup of the system quick and easy. I have emailed you to query whether you would like to organise a call with one of our technical team to ensure there is not crackling on the line. The line should always be clear, but it is possible that there is something in your Mother's address that might be causing interference over the alarm. I hope that the system continues to provide you with peace of mind. Please do not hesitate to get in touch should you have any further feedback. Kind Regards, Rebecca

Posted 4 years ago

“Really easy process. Helpful customer service staff. Easy to set up.”

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Posted 4 years ago

“Only had it a day, so far so good!”

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Posted 4 years ago

“Only just installed, tested and set up this system. Very impressed with Customer Service and Response Team - so patient, professional and helpful.”

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Posted 4 years ago

“Excellent service, items arrived the next day. Setting up the system was very easy and well supported by the Lifeline 24 team.”

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Posted 4 years ago

“Very impressed with the alarm and also the monitoring centre, we have had the system just over a month in which time my Dad has had a couple of falls but managed to use his wrist alarm to call for help”

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Posted 4 years ago

“Excellent service, fast delivery,quality product. Easy to install and use.”

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Posted 4 years ago

“Not had occasion to use it yet, but it was simple to set up and provides peace of mind, thank you.”

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Posted 4 years ago

“We decided to purchase the Vibby Fall Detector Lifeline device following my father in laws recent stroke. It’s quick and easy to set up and most importantly It’s given my wife and her dad peace of mind, they are both sleeping a lot better know help is just a button push away.”

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Posted 4 years ago

“Reliable equipment, easy to install & use. Quick response times for alarm activations. Friendly knowledgeable staff. Reasonable cost for a 24 hour service. Highly recommended.”

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Posted 4 years ago

“Gives me peace of mind. No problems with the service. Recommended”

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Posted 4 years ago

“Thank you for your prompt service and help with setting up and testing my Vibby fall detector. It's good to know there is always some one there.!”

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Posted 4 years ago

“I’m afraid my Lifeline 24 has not been a success. It appeared to be interfering with my wifi so I disconnected it. Now the wifi is working we have had two attempts to reconnect it but it doesn’t work. When I have some spare time I will ring your helpline. I like the little dished alarm.”

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Posted 4 years ago

Dear Ursula, Thank you for getting in touch. I am very sorry to hear of the difficulties you have experienced with the setup of your alarm. The alarms we use work completely independently from the broadband. In fact, you shouldn't even need to touch your internet connection in order to set up the alarm. This would suggest there has been a slight error in the installation of your alarm - but should be a very quick and easy fix. I have contacted you through the email address you have provided in this review in the hopes of organising a call from a member of our friendly Techincal Team. In the meantime, please do not hesitate to get in touch should you require any further assistance or wish to provide any further feedback. Kind Regards, Rebecca

Posted 4 years ago

LifeConnect24 is rated 4.7 based on 7,931 reviews