“I bought the fall detector one for my 93 year old father. It’s so easy to set up, the wrist band is very light and the system really easy to use. Really recommended .”
“My mother in law, had just taken residence at a very good care home.
At 99 the quality of your product has opened up a much needed channel of contact in these Covid days.
Thank You.”
“Very easy to buy and set up, very efficient delivery of alarm and everyone on the end of the alarm seem very friendly. Hopefully this alarm will bring us peace of mind.”
“Extremely helpful person on telephone who talked me through available options. Didn't realise that I could have system which I could use away from home which should be ideal for me...hope I don't have to use but peace of mind! Ordered in afternoon and delivered following morning. So far an excellent service. Many thanks!!!!”
Dear Margaret,
Thank you for your kind review.
I am pleased to hear you are happy with the service you have received thus far. It is lovely for our team to receive positive feedback and I will ensure your comments are passed on.
I hope that the alarm continues to provide you with peace of mind.
Should you ever require any further assistance, please do not hesitate to get in touch.
Kind Regards,
Lifeline24
“While l was happy with the service this company offered l have now had to cancel due my mum going to an assisted living home. She was only three months into this year’s contract yet they have refused to refund her the remaining nine months. I find this unbelievable especially as once the equipment has been returned they can supply this to another customer. She will no longer require this service so why no refund?”
Dear Sue,
Thank you for your review.
I am pleased to hear that you received your alarm promptly and found the setup and testing to be very easy.
Should you ever require any further assitance. Please do not hesitate to get in touch.
Kind Regards,
Rebecca
“I have just received my life line today. My neighbour who suggested it for me connected it up and we tested it tonight.
Natasha was loud and clear and I am now wearing my bracelet feeling much happier , knowing I can call someone if the need arises .”
Hello,
Thank you for your review.
I am pleased to hear that you have connected and tested your Lifeline Alarm.
I will pass your feedback on to our colleague Natasha to advise her of your kind comments.
Should you have any further feedback or require any further assistance, please do not hesitate to get in touch.
Kind Regards,
Rebecca
“The only concern I have is that when testing our alarm your representative said she would call us back after briefly testing our alarm and didn’t call back
This did concern me”
Dear Julie,
Thank you for getting in touch.
I am very sorry to hear that you were not called back as expected. Our Alarm Response team prioritises emergency calls so this may have delayed their response to your test call.
However, this is certainly not our usual process. I have escalated your review to our management team to investigate what may have happened and ensure our colleague is provided with further training.
Should you have any further concerns or queries, please do not hesitate to get in touch.
Kind Regards,
Rebecca
“Thank you for your prompt service after ordering this duly arrived the day after placing order as promised. I as an 88yr old, certainly wouldn’t have been able to deal with fitting the equipment alone, so had to get help to get this done. The connection after all was done was efficiently
Connected and now working.”
Hello,
Thank you for your review.
I am pleased to hear that you received your alarm promptly and that you are now connected and working.
Our alarms are designed as a simple plug-and-play system - this means they simply connect the same way a normal home phone does. Our technical team are available 24 hours a day should you have any technical queries.
Should you ever require any further assistance, please do not hesitate to get in touch.
Kind Regards,
Rebecca
Hello,
Thank you for getting in touch.
I am pleased to hear you have found switching to our system to be a positive experience.
I hope that the alarm continues to provide you with a feeling of security and being safe at home.
Should you require any assistance, please do not hesitate to get in touch.
Kind Regards,
Lifeline24
Dear Bernie,
Thank you for getting in contact.
I am very sorry to hear that the alarm was not suitable for you. From looking into your account I can see that you have moved to a similar service provided by your local council.
I can see that you have since returned our equipment and the account is fully closed.
Should you require any further assistance, please do not hesitate to get in touch.
Kind Regards,
Rebecca
