“First contact was with very professional call centre staff. Questions answered and information supplied. All good! Product arrived the day after ordering and was easy to install. Up and running and ease of mind given to all concerned. Equipment tested and call answered within 6 seconds!!! Excellent. 😊”
“Ordering online was very straightforward. The alarm was delivered within a couple of days and came with a very easy to follow guide as to how to set it up. All in all I was very pleased with this service.”
“I purchased the Lifeline 24 personal pendent for my 80 yr old Dad, who had recently had a fall and lay for quite some time before one of the neighbours discovered him. I am so very glad I did, once installed and tested it was put to use less than 24 hours later when he fell again getting out of bed. Quickly, thanks to the alarm, people were notified and the emergency services arrived to give him a thorough check, on this occasion it had been more a fright than sustaining injury. this has already proven itself as a considerable useful tool for anyone who has concerns for elderly, but fiercely independent relatives. Sue Johns”
“Instant relief with the speed of my order and delivery. Easy to fit. As a family we now have peace of mind if my dad were to fall or needed assistance straight away
Thank you”
“I have recently purchased my lifeline, I spoke to a very nice man who helped me,, I decided then to sign up, The package came the next day with easy instructions on how to connect, I set mine up myself.. It certainly does give peace of mind, knowing that should I need someone all I have to do is press my button, even if out in the garden. that's of course as long as you have your pendent on... I keep mine on all the time now. Its waterproof so you can wear in the bath or shower...”
“Like other customers I have had a problem when trying to cancel the contract which automatically renewed. I feel a renewal reminder should have been sent. I have placed a merchant block on this company through my credit card company.”
Good Afternoon,
Thank you for your feedback. I am very sorry to hear you did not receive a renewal notice from us. Our policy is to always send reminders in advance before renewing a subscription.
Unfortunately, I have been unable to locate your account. For further assistance please contact our friendly customer service team so we can ensure that your reminders are being sent to the correct address.
Once again, I would like to thank you for taking the time to leave us your feedback, this will help us to improve our service for our future customers.
If the meantime, if I can be of any further assistance, please do not hesitate to contact us on 0800 999 0400.
Kind Regards
Lifeline24
“I bought the wrist alarm for my mother and before she'd had it very long she needed to use it to summon help following a stumble which left her more weak and wobbly than usual. I was impressed with how easy it was to install the alarm and test it. Thank goodness it worked!”
“Although the system worked as it should, make sure you read small print and only pay monthly.In the event of death, unlike most insurances there is no refund for the balance if paid in advance. They will only transfer the unit to another person. When customer services were told my mother in law had died, they did not even did not even acknowledge the fact.”
Good Afternoon,
Thank you for your feedback. On behalf of myself and all of us here at Lifeline24, we are very sorry to hear of your loss. Our thoughts are with yourself and your family at this most difficult time.
I am sorry that our refund policy did not meet your expectations. Our refunds are processed on a case by case basis. Unfortunately I have been unable to locate your account. For further assistance please contact our friendly customer service team.
We are able to offer a discounted rate on our annual subscriptions but provide customers with the option to pay on a monthly plan should they require more flexibility. This is laid out clearly in our terms and conditions.
Once again, I would like to thank you for taking the time to leave us your feedback, this will help us to improve our service for our future customers.
If the meantime, if I can be of any further assistance, please do not hesitate to contact us on 0800 999 0400.
Kind Regards
Lifeline24
