“I purchased the Lifeline 24 personal pendent for my 80 yr old Dad, who had recently had a fall and lay for quite some time before one of the neighbours discovered him. I am so very glad I did, once installed and tested it was put to use less than 24 hours later when he fell again getting out of bed. Quickly, thanks to the alarm, people were notified and the emergency services arrived to give him a thorough check, on this occasion it had been more a fright than sustaining injury. this has already proven itself as a considerable useful tool for anyone who has concerns for elderly, but fiercely independent relatives. Sue Johns”
“Instant relief with the speed of my order and delivery. Easy to fit. As a family we now have peace of mind if my dad were to fall or needed assistance straight away
Thank you”
“I have recently purchased my lifeline, I spoke to a very nice man who helped me,, I decided then to sign up, The package came the next day with easy instructions on how to connect, I set mine up myself.. It certainly does give peace of mind, knowing that should I need someone all I have to do is press my button, even if out in the garden. that's of course as long as you have your pendent on... I keep mine on all the time now. Its waterproof so you can wear in the bath or shower...”
“Like other customers I have had a problem when trying to cancel the contract which automatically renewed. I feel a renewal reminder should have been sent. I have placed a merchant block on this company through my credit card company.”
Good Afternoon,
Thank you for your feedback. I am very sorry to hear you did not receive a renewal notice from us. Our policy is to always send reminders in advance before renewing a subscription.
Unfortunately, I have been unable to locate your account. For further assistance please contact our friendly customer service team so we can ensure that your reminders are being sent to the correct address.
Once again, I would like to thank you for taking the time to leave us your feedback, this will help us to improve our service for our future customers.
If the meantime, if I can be of any further assistance, please do not hesitate to contact us on 0800 999 0400.
Kind Regards
Lifeline24
“I bought the wrist alarm for my mother and before she'd had it very long she needed to use it to summon help following a stumble which left her more weak and wobbly than usual. I was impressed with how easy it was to install the alarm and test it. Thank goodness it worked!”
“Although the system worked as it should, make sure you read small print and only pay monthly.In the event of death, unlike most insurances there is no refund for the balance if paid in advance. They will only transfer the unit to another person. When customer services were told my mother in law had died, they did not even did not even acknowledge the fact.”
Good Afternoon,
Thank you for your feedback. On behalf of myself and all of us here at Lifeline24, we are very sorry to hear of your loss. Our thoughts are with yourself and your family at this most difficult time.
I am sorry that our refund policy did not meet your expectations. Our refunds are processed on a case by case basis. Unfortunately I have been unable to locate your account. For further assistance please contact our friendly customer service team.
We are able to offer a discounted rate on our annual subscriptions but provide customers with the option to pay on a monthly plan should they require more flexibility. This is laid out clearly in our terms and conditions.
Once again, I would like to thank you for taking the time to leave us your feedback, this will help us to improve our service for our future customers.
If the meantime, if I can be of any further assistance, please do not hesitate to contact us on 0800 999 0400.
Kind Regards
Lifeline24
“Cancelled an annual plan more than a month in advance, as requested. Long story short, there are far better, far cheaper solutions which don't require strange (chargeable) calls being made every month "for testing purposes"... for which Lifeline blamed BT! To be clear, I accept the box needs to confirm it's working every month, but that requires a single call and a few packets of data... not 4/5 calls a day at 13p per minute.
Lifeline called repeatedly throughout the next month asking for the equipment back. The contract expires on 04/01/20, so I'll return the alarm after.
Today, another call. "If we don't get your equipment back before your contract expires, we'll debit the full amount off your card".
I explained that's not how contracts work and told her they didn't have permission to debit the account again. "We have a card on file anyway, so it'll be taken from that. Oh, its expired... so we won't be taking anything further"
I can't comment on the service itself, as we've thankfully never needed to use it. However, with alternatives which work everywhere (not just at home) costing less than half of this service (and it's a one-off payment, not a contract), I fear you're simply paying for someone to sit behind a phone *if* you ever need to push the button. Not a bad business model, thinking about it.”
Dear Paul,
Thank you for your feedback. I am sorry to here the alarm did not meet your expectations.
The alarm works the similarly to a standard telephone, meaning that any calls made to and from the box appear on your phone bill. This will be the same regardless of the personal alarms provider as alarms must be tested regularly to comply with industry standards. We will never charge our customers to make emergency calls to us.
As the alarm is provided on a rental basis your account remains open until the equipment has been returned to us. Our team have been in contact with you to aid with the return of the alarm in order to fully close your account and to avoid any further charges. As per the terms of the contract you are responsible for paying the rental of the alarm until the unit is returned to us. Therefore until we receive our rented equipment back your contract is not cancelled.
Our alarms help thousands of customers nationwide to remain safe and independent within their home and have proved to be life saving for many people. I am sorry to hear that the alarm was not suitable for you.
I would like to apologise on behalf of Lifeline24. It is never our intention to inconvenience or upset our customers. Your review will be passed on to our management team and the team member you spoke with will receive further training.
I hope to have provided some clarification. However, please do not hesitate to get in contact should you have any further issues.
Kind Regards,
Lifeline24.
“Very Easy to Place an order, very simple to get Delivery to a different address, All the kit was Simple to understand and easy to install, the form filling Online option was easy to complete and set up with the aid of the on-line forms, Delivery was Prompt even during the christmass holiday after ordering on Christmass EVE, the product is simple to install complete with instructions in the box, and testing was great works absolutely the way it says,
this has given my elderly neighbour the piece of mind and a new freedom to live at home un assisted in her own environment in the place she wants to be, in the knowledge that she has first responders just a button click away, compliments to the support team and all involved fantastic quality product and quality service,
the best decision made for anyone who could use or need this system and service,
summary Excellent, system - service - set up and testing- and care with a real person to talk to even if you make a mistake they help all the way 365 days a year 24/7
Brilliant”
“Hi, the supply and testing procedure for the alarm and the proximity sensor and amie button were excellent. The supplied keysafe however is a disappointment and is of a much poorer quality, please look at your suppliers, I could have (and have for myself) bought a significantly better and more secure keysafe for almost half the price - albeit price is and was not a consideration- had this been better I would not have hesitated in giving a review of 'very good'. Many thanks Tony Stanier”
