“very promp service pleasant operators at the call centres and they understand the problems associated with old age and speak very clearly to us, well done”
“Good, because they needed it the next day and message got through to us immediately. Not excellent because we don’t know for sure if the fall detectors are waterproof and can be worn in the shower, and because we chose watch strap versions and the plastic of the band is too harsh and uncomfortable pressing into mums skin, though she still wears it, and dad has stopped wearing his because he has set the alarm off accidentally too easily more than once so they would like to swap for the necklace versions. If they are waterproof and less susceptible to being set off accidentally then we would say excellent. Very friendly helpful voices on the end of the phone. Quick postage arrived on Tuesday, after being ordered on Sat but it was bank holiday too.”
“This is a perfect system and gives peace of mind to the end user and family of my 94 year old father in law. The user had an issue that he chose a wrist alarm but after receiving it he wished he had selected a pendant alarm. One phone call later, the issue was resolved without hesitation. A new pendant alarm arrived, was linked to him through a phone call, the original wrist alarm returned. We couldn't ask for any better service. We would all thoroughly recommend Lifeline24.”
