“When I came out of hospital it was decided, for my safety, that
I should have a personal alarm. My son checked them out and found this one had the best reviews. My daughter rang up and the next day it was delivered. Within 24hrs it was fitted, tested and working. What a service!”
“The Lifeline 24 alarm is a godsend because I know that my mother is safe. If she falls it will automatically contact the call centre, or if she feels unwell she can press her wrist button to contact the call centre for assistance. It provides me with peace of mind because she is unable to make telephone calls.”
“Self installation was quick and easy with the help of a very friendly voice on the other end of the line. I am not sure my father is totally comfortable as yet with the system, but it gives me, his daughter, peace of mind in this era of self-isolation for the over 70s.”
“So far my mother and the family are impressed by the lifeline product and service. Setting up the device and testing was straightforward and my mother is very relieved to have this device and service to support her aim to remain independent for as long as possible. We all hope that everything continues along the highly positive trajectory.”
“So disappointing 1 set of equipment faulty, replacement set faulty. Call handler was not a bit interested and have now chased 3 times over the past month and still awaiting the refund”
Dear Anne,
Thank you for your feedback and for getting in touch today. I am very sorry to hear about your experience with our alarm equipment. This is certainly not the level of service we aim to provide.
I have been able to investigate this further and I can see that you have been in contact with our customer service team. A full refund has been processed however, this is now with the bank and can take up to 10 working days to appear in your account.
Again I would like to apologise for any inconvenience caused. Please do not hesitate to get in contact should you have any further feedback.
Kind Regards,
Lifeline24
“Lifeline service was extremely prompt and the ordering procedure easy. Setting the unit up was straightforward and the testing of the unit took less than 10 minutes. I would like to compliment Julie who took us through all the tests patiently and professionally. Thank you. This unit is going to provide a huge peace of mind to our family. Highly recommended.”
“The service has been very quick and efficient to set up, the staff know exactly what they are doing. It has given myself and my family peace of mind, very impressed so far.....”
“All installed safely and my mother was delighted that your team member who answered her test call spoke clearly and not too fast so she could understand what she was saying. The order arrived promptly the next day and my son installed it quickly. Your instructions were clear and easy to follow. She loves the wrist bracelet as it is so light she does not know she is wearing it.
Thank you”
