“Simple to set up and helpful staff aided with the very easy testing. Have already had occasion to use my alarm, staff again very helpful. which is very reassuring.”
“So far, fortunately, not used in emergency. But whenever I check to ensure that the system is waiting I am invariably shown patience and concern. And I have recently ordered a secure key store, a thoughtful additional safeguard. This is the only opportunity for me to contribute. Other sections offered no facility for comment. Not very satisfactory, for me or you.”
Dear John,
Thank you for your feedback it is greatly appreciated.
I am sorry to hear that you are displeased with the feedback availability. We welcome feedback at all times, this can be done via telephone, email and on the customer form.
If you do wish to provide additional feedback, please contact us on 0800 999 0400.
Kind Regards
Anny
“Cannot really give a review as l have only just started using your service but the test was very good and am sure if l need you the service will be the same.”
“I think it’s a wonderful piece of equipment, excellent delivery service arriving next day, A lot easier to set up than I expected. First time I tested it, the response I had with your operator was first class. So I am well and truly satisfied with it.”
“The equipment arrived the day after ordering as promised. Easy to set up and received good and helpful support when carrying out the tests to ensure that the system was working once installed.”
“I ordered the pendant online for my 87 year old mum. It arrived the next day and was really easy to set up. Hopefully she won’t need to use it but it gives me peace of mind knowing that help is at hand 24/7. Thank you Lifeline.”
“Very easy to set up via the instruction booklet and online
Guide. Staff are very friendly and helpful, highly recommended service and great peace of mind.”
“Very good initial telephone support prior to order, prompt next day delivery as promised. Easy set-up at home and very straight forward live testing.
Happy now that my parents have an immediate lifeline to the emergency services and to myself and brother.”
“Easy and self-explanatory to do the new customer set-up and direct debit set-up. Haven't plugged it in yet, so can't comment on that. When I phoned Lifeline with a question, they were extremely helpful. Thanks!”
