“Signed up and went for the 12 month contract for my dad. 2 months after taking this out my dad died. I boxed up the unit and contacted Lifeline thinking I would be entitled to a refund for un used service. Not the case - they told me if I had paid monthly I could cancel but as I signed up for 12 months I wasn't entitled to a refund. This is disgusting and not acceptable. To add to this they had the cheek to write to us and asked for the unit back - no doubt to rip someone else off.....look elsewhere for a more considerate organisation.”
Dear Mrs Ham,
Thank you for your review. We are very sorry to hear of your loss. Our thoughts are with yourself and your family at this most difficult time.
It is certainly never our intention to upset or mislead our customers.
Unfortunately, I have not been unable to locate your Father's account. Due to the nature of the situation, please do not hesitate to get in contact with our friendly customer service team on 0800 999 0400 or send us an email to info@lifeline24.co.uk and we will do our best to resolve your complaint.
Again I would like to apologise for any upset caused during this difficult time.
Kind Regards,
Anny
“LifelIne system arrived really quick, set up was very easy and the call handlers were excellent and very helpful. Nothing too much for them, my mum and dad are really happy wearing the pendants.”
“very pleased with everything was explained so well and how the machine worked. set up was very easy and the staff in all departments were very helpful thanks again for all your help”
“This was purchased for my elderly mum who insists on living on her own. The order arrived next day, and was easily installed. The checks to make sure it worked was prompt so in under 48hrs it was up and running. It is peace of mind for my mother but also for all the family. Thank you for making this easy.”
“Easy to set up, helpful staff to talk you through the initial alarm test.
A week into set up my mother accidentally triggered the alarm!
( Dealt with in a caring manner ... conversation ending with my mother thanking them for giving her a call to see if she was ok !! Not realising she had initiated it. ).”
“Very pleased with the product and the service easy to install and very friendly staff when testing great thanks very much for making this easy for mum”
“From my initial request for information through to the successful completion and installation, the whole progress was very helpfully and efficiently dealt with. An excellent example of good service”
“I have only had my Lifeline for a few days but I am very aware of the comfort it can bring. My late husband had the necklace for many years and we were both extremely grateful for the first class attention he got.
A friend installed mine as I am useless with anything technical and the bracelet is very comfortable and not at all intrusive.”
“The telephone support I received when enquiring about the product and the service was excellent. Delivery was received the next day and the installation and set up procedures were all very straight forward and my cover was up and running in no time. Thank you”
