“LifelIne system arrived really quick, set up was very easy and the call handlers were excellent and very helpful. Nothing too much for them, my mum and dad are really happy wearing the pendants.”
“very pleased with everything was explained so well and how the machine worked. set up was very easy and the staff in all departments were very helpful thanks again for all your help”
“This was purchased for my elderly mum who insists on living on her own. The order arrived next day, and was easily installed. The checks to make sure it worked was prompt so in under 48hrs it was up and running. It is peace of mind for my mother but also for all the family. Thank you for making this easy.”
“Easy to set up, helpful staff to talk you through the initial alarm test.
A week into set up my mother accidentally triggered the alarm!
( Dealt with in a caring manner ... conversation ending with my mother thanking them for giving her a call to see if she was ok !! Not realising she had initiated it. ).”
“Very pleased with the product and the service easy to install and very friendly staff when testing great thanks very much for making this easy for mum”
“From my initial request for information through to the successful completion and installation, the whole progress was very helpfully and efficiently dealt with. An excellent example of good service”
“I have only had my Lifeline for a few days but I am very aware of the comfort it can bring. My late husband had the necklace for many years and we were both extremely grateful for the first class attention he got.
A friend installed mine as I am useless with anything technical and the bracelet is very comfortable and not at all intrusive.”
“The telephone support I received when enquiring about the product and the service was excellent. Delivery was received the next day and the installation and set up procedures were all very straight forward and my cover was up and running in no time. Thank you”
“After resisting advice to get a Lifeline, well we don't like admitting we are getting older do we, I have finally got one. What a relief to know help is there 24 / 7 now. Such lovely people at the end of the phoneline. Thank you so much”
“Order went well, and renewal subscription was taken 3 months early. Telephone service very good when used.
Full annual payment was taken and the equipment was returned in 30 days due to the user being in hospital with long term problems.
No refund was given despite explaining the situation.
The one star is given as it was wholly unreasonable not to refund at least some money as the equipment was not used. Do not reply to telephone calls as promised and also emails. Simply frustrating and unreasonable.”
Dear A De Souza,
Thank you for your review. I am very sorry to hear about your negative experience with our alarm system. This is certainly not the service we aim to provide.
Please do not hesitate to get in contact with our friendly customer service team on 0800 999 0400 or send us an email to info@lifeline24.co.uk and we will do our best to resolve your complaint.
Kind Regards,
Anny
