“The lifeline arrived very promptly. Once it was set up and tested, the staff were very effecient and helpful. Feel happy in the knowledge that my father is in safe hands if there is ever an emergency or false alarm.”
“Having suffered a recent fall at home, my mother was feeling very insecure and nervous about being alone in the house. She now feels much more confident and we have peace of mind that should the same thing happen, she will receive immediate support.”
“Everything went smoothly. Good service and reasonable price. Only slight downside for me was the lengthy forms to fill in, but I suppose it's important.”
“Easily set up & prompt& courteous response from operator during the process- I now have the confidence to remain in my own home after the recent death of my wife.Thank you”
“Excellent service! Fast and polite! Emergency calls are always answered by friendly, clear speaking, sympathetic operators. This has enabled my elderly parents who both have dementia, to stay in their own home. It has also relieved the worry for me! Great value for complete piece of mind!”
“Signed up and went for the 12 month contract for my dad. 2 months after taking this out my dad died. I boxed up the unit and contacted Lifeline thinking I would be entitled to a refund for un used service. Not the case - they told me if I had paid monthly I could cancel but as I signed up for 12 months I wasn't entitled to a refund. This is disgusting and not acceptable. To add to this they had the cheek to write to us and asked for the unit back - no doubt to rip someone else off.....look elsewhere for a more considerate organisation.”
Dear Mrs Ham,
Thank you for your review. We are very sorry to hear of your loss. Our thoughts are with yourself and your family at this most difficult time.
It is certainly never our intention to upset or mislead our customers.
Unfortunately, I have not been unable to locate your Father's account. Due to the nature of the situation, please do not hesitate to get in contact with our friendly customer service team on 0800 999 0400 or send us an email to info@lifeline24.co.uk and we will do our best to resolve your complaint.
Again I would like to apologise for any upset caused during this difficult time.
Kind Regards,
Anny
