“Placed order Tuesday 19th to be delivered to my work address, it was delivered to my home address. Called them on the Wednesday to arrange the delivery to be to my work address again, attempted delivery at my home address. Still not received and now can't get through again. My mum is still at risk so will have to find another device which will hopefully arrive. Shocking service.”
Dear Sally,
Thank you for your feedback. I am very sorry to hear about your experience with the delivery of your alarm. This is definitely not the service we aim to provide.
Your complaint has been reviewed by our management team and will be followed up to ensure this does not happen again.
I can see that you have spoken with our customer service team who have arranged for a replacement alarm to be sent out to the correct address. They have also provided a refund of our set-up fee to apologise for the inconvenience caused.
Again I would like to apologise for any upset this has caused. Please do not hesitate to get in contact should you have any further queries.
Kind Regards,
Lifeline24
“The peace of mind this little red button has given me already, and indeed the peace of mind to my family to priceless beyond words. It was so easy to set up and the voices on the other end so friendly. I can be home alone on the knowledge that help is an my wrist.”
“The lifeline arrived very promptly. Once it was set up and tested, the staff were very effecient and helpful. Feel happy in the knowledge that my father is in safe hands if there is ever an emergency or false alarm.”
“Having suffered a recent fall at home, my mother was feeling very insecure and nervous about being alone in the house. She now feels much more confident and we have peace of mind that should the same thing happen, she will receive immediate support.”
“Everything went smoothly. Good service and reasonable price. Only slight downside for me was the lengthy forms to fill in, but I suppose it's important.”
“Easily set up & prompt& courteous response from operator during the process- I now have the confidence to remain in my own home after the recent death of my wife.Thank you”
“Excellent service! Fast and polite! Emergency calls are always answered by friendly, clear speaking, sympathetic operators. This has enabled my elderly parents who both have dementia, to stay in their own home. It has also relieved the worry for me! Great value for complete piece of mind!”
