“So far, I would give 10/10 to this team. It's installed, it's been tested. The guy on the phone initailly, Darren, was just lovely. On testing all of your operatives spoke clearly. Mum is very reassured.”
“What an awful experience I have just had with one of your so-called advisors/sales team. Tom as he said his name was, assures me his “attitude is exemplary”. I merely stated that the price he was quoting me for a falls detector £286.35 is hardly the £17.99 that is quoted on the website. This is for new customers only apparently and not for existing. He talked over me and said my mother would have got the initial discount. His attituded DID stink and not how your advisors should be talking to customers. Call was made 30.07.24 at 11.45. A letter of complaint will be being put forwards. BE WARNED this company hikes up the premiums the following year. Disgusting as the elderly gets ripped off time and time again
Date of experience: 30 July 2024”
Hello,
Thank you for your review and for sharing your feedback on the Service.
I am sorry to hear that you have had a dissatisfactory experience with a member of our Staff. I have raised your feedback with the appropriate department for further review. I can also confirm that your concerns have been addressed by a member of Staff.
Best wishes,
Ash
“Fantastic service and quick at responding the care that goes in to looking after
The Elderly is 100% j rang at 11 pm as my grandmothers alarm stopped working within half an hour they had sent out a new box to make sure it worked as the old one wasn’t working the best to be on th r safe side they sent a new one within 2 days I had it”
Hello Geoffrey,
Thank you for your review and for taking the time to share your feedback on the Service.
I am sorry to hear that you are yet to get your Alarm connected. I can confirm that a member of Staff has been in touch to help resolve this issue as quickly as is feasible.
Of course, if you do have any further need of assistance, please do feel free to get in touch again.
Best wishes,
Ash
“Easy to order. Received very quickly. Easy to install.
Although the instructions were a little outdated for the new Bt master socket. I called and it was all explained and then installed .”
“Very efficient service and explanations over the phone. Next day delivery and all the payment and service options explained thoroughly by Harry.
Pricing is competetive however the website does not differentiate between an analogue and digital system in the landline set-up. If the customer is not technically aware this could be confusing and involves higher pricing if digital landline is being used.”
“I have had very good service from Lifeline and will feel very safe .. The people I have spoken to have been very helpful and I will reccommend you to my friends”
“The setting up of my Lifeline has been very easy from start to finish. I was also very impressed with the quick response after my Lifeline pendant was pressed by accident.”
“Person on the phone for the explanation of the system was so knowledgeable and helpful.
When I received the system, the instructions were OK, a bit difficult, but got there in the end.
Works a treat, up and running in an hour.
Will definitely recommend”
“Excellent service. Having had issues with the monitor. The Tech team advised that after carrying out all the relevant tests, the monitor did need to be replaced. We received the replacement the very next day FOC under our contract. Well done and thank you”
