“Sorry but Richard is in the process of registering with yourselves but the service we have had so far has been excellent, the process has been made more difficult due to the virus and Richard having to self isolate
We thank you for your patience and understanding.
Sheila Hemming”
“Purchase achieved via online and very helpful staff on a Saturday. The Installation kit came as promised on Monday morning and after patient and careful help from Wayne, I managed to programme the non-Lifeline keysafe! The LifeLine 24 equipment was extremely easy to install and setup and the emergency telephone operators quickly and efficiently led me through button and communication checks such that I was left with total confidence in the LifeLine system.”
“Purchased this for 96yr uncle, being on lockdown he is isolated more than every, we now have peace of mind knowing that he is safe with lifeline 24. Your help in setting it up was vital as we are unable to visit during this most difficult time time. A Very Big Thank you.”
“Certainly peace of mind. Staff contacts competent, friendly, patient and are well briefed to deal with elderly who are not used to computers.
The appliance neat, unobtrusive and well packed.
Already recommended to friends.”
“Thank you for the peace of mind your alarm gives. We feel so much better to know our mum is a push of a button away from help if she needs it. Thanks so much”
“I’ve set it off accidentally and could respond from quite a way away so that was reassuring.
It was very hard to set up because the instructions were ‘hidden’ in the box and I didn’t find them until after I had had help. The people helping were very patient.”
“I started by phoning you, BAD CHOICE your introduction must have been made by a youngster. You cater for older people older people have hearing problems and did you know that hearing aids are no good for hearing speech when some clown is playing MUSIC OVER THE VOICE we cannot or have difficulty hearing the words over the music. insistently I have top quality hearing aids £6000 for the pair.
Lucky for me you have a good internet service . I shall not phone you again,I will deal with you on the computer.
The service over the emergency unit is FIRST CLASS well done and thank you.
Right I have had my moan.
Thanking You.
David”
Dear David,
Thank you for getting in contact today. Thank you for your feedback in regards to our automated call attendant.
I am sorry to hear that you found the greeting to be off-putting and difficult to hear. I have ensured that your feedback is passed to our management team for review.
Despite your initial problems, I am pleased to hear you have had a first-class experience with our wonder emergency response team.
Please do not hesitate to get in contact should you have any further feedback or concerns.
Kind Regards,
Lifeline24
“Ordered this product a week ago today.
I was told it would arrive the next day.
After a second phone call this evening ,7 days later I was told they would speak to dispatch in the morning & get back to me!
Not impressed.”
Dear Eric,
Thank you for getting in contact today. I am very sorry to hear of your poor experience regarding the delivery of your alarm unit.
Whilst all of our alarms are sent out using 24hour tracked delivery through Royal Mail. Unfortunately due to the recent circumstances, the Royal Mail has been delayed in certain areas. We are still doing our best to ensure our customers are receiving their orders promptly during these difficult times.
I can see that a member of our customer service team has since been in touch to provide you with the tracking number for your alarm. From further investigation, it appears that your alarm has now arrived.
Again I would like to apologize for the delay in the delivery of our alarm and that we not in contact with you sooner regarding this.
Please do not hesitate to get in contact should you have any further concerns or feedback.
Kind Regards,
Lifeline24
