“One of the very few bits of electronic kit that installed perfectly and extremely easily. Contact with the call centre was easy , courteous , pleasant and faultless. Thanks”
“After having several falls I was advised to obtain a button to wear around my neck to summon help.
My next door neighbour who is an SRN helped me to do so. Fortunately I have not so far had to use it in an emergency, but I have tested it and was reassured to be connected and spoken to by name by a lady who was connected to me with reassuring speed and who called me, using my name. This is a fantastic service, and I will test it monthly as your contact lady advised me.”
“I am pleased and feel better for knowing that there is someone that can help if I have a problem.
My only problem was connecting it but the lady helping me over the phone was very patient and I got there eventually. Thank you.”
“Lifeline 24 has given us the reassurance that we need in case I need urgent help.my wife is sadly living with dementia so is unable to call for help if I should need it,so it's good to have help at the touch of a button, very good service easy to talk to people .thanks”
“Although (luckily) my father hasn't needed to use his alarm yet, we would like to say how efficient and professional the whole procedure of purchasing and installing the personal alarm was. We went with Lifeline24 as they are local to us and so pleased we did. Excellent service with next day delivery as promised and extremely good value for money. Thank you.”
Dear Susan,
Thank you for getting in contact today.
I am very sorry to hear that you were not contacted in regards to the uploading of your new customer forms.
Our confirmation emails are sent automatically to the email provided on the form once these have been accepted by our Emergency Care Team's systems. I would recommend checking in your junk or spam folders.
Following your review, I have been in contact with our customer service team who have resent this email.
Your feedback will be reviewed by our team so we can look into why this confirmation was not sent to you.
Please get in touch should you have any further feedback or require any additional information regarding the forms or the set up of your alarm.
Kind Regards,
Lifeline24
“We are so impressed with the lifeline 24 - it has given us peace of mind by taking the worry out of the equation. The staff on the end of the phone are so wonderfully reassuring- thank you!”
“Excellent service. Parcel delivered within 24 hours, set up in 5 minutes and very efficient and courteous staff when doing test. Couldn't ask for better.”
