“Very difficult for an elderly person to set up! Needed a good knowledge of internet etc. Ordinarily someone could help but in the lockdown of coronavirus it proved very difficult”
Dear Karen,
Thank you for leaving us your feedback. I am sorry to hear that you experienced difficulties with the set up of your alarm.
Whilst the alarms are designed to be a simple plug and play system we are mindful that for certain customers the installation can be more complicated.
I am pleased to see that you have since successfully tested the alarm and spoken with our Alarm Response Centre.
Please do not hesitate to get in contact should you have any further feedback or concerns.
Kind Regards,
Lifeline24
“Lifeline 24 have looked after my Dad for over 5 years now. I am certain that on the most recent occasion when he fell over in the garden that they genuinely may have saved his life. Thank you to Lifeline and all your fantastic staff.”
“I'm sure once I get it set up it will be good to keep me safe if I should fall. However at the present time I am waiting to send the completed form back to you. I can't get out because of Lockdown. As soon as I am able I will go to a post box. I will then contact you via the alarm as indicated in the instructions. Vera Knighton”
Dear Vera,
Thank you for leaving us your review.
I can see that you have been in contact with our friendly customer service team who have taken your registration details over the phone. Whilst we do still require your completed paperwork, in the meantime your alarm will work if you need it.
I am pleased to hear that the alarm will give you a sense of security knowing you are safe at home and can easily raise help.
Please do not hesitate to get in contact should you have any further queries or concerns.
Kind Regards,
Lifeline24
“Ordered online after comparing the different alarms on the market and the service attached to them. I have had an alarm in the past but found it wasn't reliable so time for a new one. Lifeline 24 seemed to be the best value for money for the service provided. The alarm arrived very quickly and was easy to set up. It took minutes. I then carried out the various tests with the service centre and liked that they knew it was me calling. The alarm still worked at the end of my garden which my previous alarm from another company failed to do. Overall, very pleased and now feel confident when wearing the very unobtrusive alarm.”
“This alarm was purchased for my mother who has dementia. She has been very prone falls and this an excellence device to inform of an emergency should she fall. I purchased the wrist alarm as my mother would not be able to push the red button if she had purchased a necklace. This alarm has given the family members peace of mind. Thank you for the really super fast delivery. I ordered this, and it was delivered in less than 24hrs”
“The alarm came next day, very simple to set up. The test worked, with very friendly and helpful person. Using the necklace and the button very easy to press. Great peace of mind for myself and my family. Glad to say we have not had to use it yet so cannot give a review on the that.”
“Easy to install the alarm and test it. Alarm pendant comfortable to wear. Delivery next day as promised. Website very clear and informative. A lot of form filling required before installation but it was simple to do. Helpful staff at the end of the phone if assistance required. Price for 1 year (with the discount) was very reasonable”
“Lifeline has already paid for itself 10 x over. we installed it on Monday and on Wednesday dad pressed the buzzer. To cut a long story short he ended up in hospital. I would like to thank the staff who responded to him and rang the ambulance and us as his contact. The following day they rang me to check Dad was being looked after. Dad is back home now and confident he is only minutes away from help.”
“I ordered this for my mother. Good website with well set out descriptions and easy to understand instructions. Ordering was a doddle. It arrived quickly and the set up instructions were very easy to follow. Going through each test call was painless and the operatives I spoke to each time were brilliant. First class service all round.”
“Lifeline 24 doesn't mention that there is a £35 charge which is non-refundable even when the alarm is cancelled within the 30 day cooling off period. Live chat doesn't mention it and neither is it in the refund policy printed on the webpage. Shame on you Lifeline 24, especially considering the age of the people you are dealing with.”
Good Morning,
Thank you for leaving us your feedback. I am very sorry to hear that our joining fee was not made clearer for you. Our refunds are processed on a case by case basis.
The Set-up fee covers all of the hard work that goes into setting up a new alarm account. This includes the preprogramming of your box and all of the admin costs associated with opening a new account with our alarm response centre.
Again I would like to apologise for that our policy did not live up to your expectations. Your feedback has been passed on to management, following our complaints procedure, so we can make sure to provide a better service for future customers.
Please do not hesitate to get in touch with us on 0800 999 0400 or info@lifeline24.co.uk should you have any further feedback or queries.
Kind Regards,
Lifeline24
“Have got my alarm ,but haven't got it set up yet ...waiting for instructions to send my cheque , then will get it set up .....so far ,so good . Thanks .”
“The order arrived quickly and when I called your offices on two occasions to check a couple of things, your team were prompt, friendly and helpful on both occasions. Thank you. I'll be setting it up tomorrow for my recently widowed father-in-law.”
