“The pendant was not suitable for my mother as she could not press the button. The adapter that was subsequently sent out which appeared to be a belt clip, while enabling her to press the button, was bulky, sharp edged and uncomfortable to wear. It also made the button press too easily and went off unintentionally. When I returned the items before the end of the first week I had to chase for a refund but a fee of £30 was retained for configuring the alarm even though it should have been obvious from the questionnaire that my mother would not be a suitable candidate as she had arthritic hands.”
Dear Josephine,
Thank you for your feedback. I am sorry to hear that our alarm system did not meet your expectations.
We support many customers that suffer from weak or arthritic hands. The easy press adaptor we provide is designed to help clients with difficulty pressing the standard pendant and is to be worn around the neck.
Once again, I would like to thank you for taking the time to leave us your feedback, this will help us to improve our service for our future customers. I would also like to apologise on behalf of Lifeline24 for any upset or inconvenience this has caused.
If the meantime, if I can be of any further assistance, please do not hesitate to contact us on 0800 999 0400.
“Super helpful staff at the end of the phone to guide you through and answer questions. Very quick service and easy set up! I feel better knowing my mum is wearing the Lifeline24”
“I called this morning to order an alarm for my 92 year old mother. Staff I spoke to were all helpful, knowledgeable and courteous and we are awaiting the alarm arriving tomorrow,”
“From the very straight forward ordering online to the easy and informative setup this has been an easy necessary purchase. The tests carried out were answered very quickly and efficiently by very pleasant
operator’s”
“Lifeline, is what it says.
I lay on the floor for six hours when I fell, this was when I ordered my lifeline. Don't ever want to go through that again!”
“Does exactly what it says. I’ve got total peace of mind for my mum now as she’s had a couple of falls in the house over the past few months and ended up stuck on the floor, unable to call anyone. Now with just a press of a button she can let someone know and we will either be contacted to help her or an ambulance will he called”
“A the system is'nt yet up and running or even tested its a bit early to give an opinion.
So far so good - a very rapid response and impressive hardware.
Am,however,disappointed with the wrist strap which is pretty poor and not in keeping with the quality of the rest of the equipment. Why cant it be more like a wristwatch strap without the loose end flapping about?”
Good Morning Edward,
Thank you for your feedback. I am pleased to hear of your positive experience with our response times and alarm equipment.
A member of our friendly customer service team will be in contact shortly to discuss the other wrist strap options we can provide.
Once again, I would like to thank you for taking the time to leave us your feedback, this will help us to improve our service for our future customers.
If the meantime, if I can be of any further assistance, please do not hesitate to contact us on 0800 999 0400.
Kind Regards
Lifeline24
“Very straightforward to order , arrived the next day and only took a few minutes to set up . Excellent customer care. The whole idea of having Lifeline 24 brings a great feeling of reassurance and comfort . Couldn’t recommend it more .”
“Alarm unit was delivered promptly with clear set up instructions. Staff have been very helpful and understanding during set up and a couple of accidental calls on our part.”
“Only had the Lifeline24 fall alert device for a short time, but the device was easy to set up and test and the response has so far has been excellent.”
“The equipment was received within 24 hours and the instructions made it easy to set up. Although I haven’t used for a real incident, the test that I did was excellent, good clear communication. It has given myself and my family peace of mind that should there be an incident at home, the response from lifeline will be effective.”
