Legend Footwear Reviews

Name: Legend Footwear
Address: Legend Footwear, Unit 10B, Lyon Way, London, UB6 0BN, United Kingdom, Legend Footwear, Unit 10B, Lyon Way, London, UB6 0BN, United Kingdom, London
Rating: 4.91

4.9 Rating 6,591 Reviews

98 %

of reviewers recommend Legend Footwear

4.9

Based on 6,591 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Legend Footwear:

At Legend Footwear, our legacy spans over three decades, catering to fashion enthusiasts with premium, branded footwear. Established in 1992, we've curated a selection of 100% authentic products from over 100 globally renowned brands such as Dr. Martens, Birkenstock, UGG, Nike, and more.

Recognizing the challenges of online shopping, we've been successfully operating in the digital realm for the past 15 years, amassing over 200,000 positive feedbacks. Our dedicated customer support team is committed to assisting you at every stage of your journey, from placing your order to ensuring a seamless delivery experience.

We take pride in our swift shipping, dispatching every order within 24 hours and conducting thorough inspections to guarantee impeccable quality. Our commitment to delivering an unparalleled shopping experience extends beyond DE, UK, and US, as we now also have dedicated websites for the US and UK markets.

At Legend Footwear, customer satisfaction is paramount. We assure the authenticity and excellence of each product we offer. Discover the Legend Footwear difference, where quality and customer delight take precedence.

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Legend Footwear 5 star review on 29th May 2025

139

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Comfortable”

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Posted 6 hours ago

“Great company with excellent shoes which are good quality design and price would definitely recommend this company”

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Posted 9 hours ago

“Excellent quality and price. Quick delivery.”

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Posted 9 hours ago

“Bestens gelaufen. Die Mitarbeiterin mit der ich Kontakt hatte war sehr freundlich und konnte mir gut weiterhelfen. Die Schuhe kamen nach 4 Werktagen an und sehen super aus. Sehr gerne wieder 👍🏽”

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Posted 11 hours ago

“Hugely discounted excellent quality pair of boots,wife was very pleased”

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Posted 12 hours ago

“Amazing service and helpful costumer team!”

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Posted 12 hours ago

“Very poor return experience – misleading evidence, unfair refund, and troubling patterns I’ve had a deeply frustrating and disappointing experience with Legend Footwear’s return process — one that, after reading many other Trustpilot reviews, seems far from unique. I returned a pair of trainers in unused, original condition, exactly as received. Despite this, I was refunded only £1.27 of the £127.29 I paid. Legend Footwear claimed that the item I returned was not the one they dispatched and applied a 100% restocking fee. To justify this, they provided: A stock image of the trainers — clearly pulled from their Amazon listing — as “proof” of what they originally sent. A photo of another pair of trainers they claim I returned. There is no verifiable link between these photos and the actual items I received or returned. The photos are vague and inconclusive. I was not told I would need to take photos of the item before returning it, and since I expected a straightforward process, I didn’t anticipate such a dispute. Now, I’m being asked to provide evidence it’s no longer possible to obtain retroactively. What’s even more concerning is that this pattern appears repeatedly in their Trustpilot reviews. Many customers report receiving partial or denied refunds due to claims that items showed signs of wear and tear — yet, like in my case, no clear evidence is provided. In some reviews, customers point out that the photos Legend Footwear sends do not visibly show the alleged issues. This raises serious concerns about the fairness and transparency of their returns process. There seems to be a pattern of vague accusations and minimal photographic proof, placing all the burden on the customer with no real way to challenge their decision. I am escalating this issue through Amazon’s A-to-z Guarantee in hopes of reaching a fair resolution. Buyers beware: if there’s any chance you may need to return an item, you could face: Accusations of sending back the wrong item Claims of wear that aren't substantiated Weak photo evidence Minimal refunds and evasive customer service I strongly advise taking extreme caution before ordering from Legend Footwear.”

Helpful Report

Posted 12 hours ago

“Order arrived swiftly, well packaged. Sadly the shoes didn't meet my needs so returned them. The returns process was easy and the customer service was very helpful and extremely quick to provide a returns label. I have since received my refund. I would have no hesitation in buying from this company again.”

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Posted 17 hours ago

“Great service, arrived quickly, without a million notifications! Great shoes too”

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Posted 20 hours ago

“Excellent walking sandals at very reasonable price.”

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Posted 1 day ago

“Prompt delivery and top notch boots”

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Posted 1 day ago

“Great service. Got them within days. Great shoes”

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Posted 2 days ago

“Great shoes at the best price, delivered quickly.”

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Posted 2 days ago

“Very comfortable and good looking too. Love the soft footed. Prompt delivery.”

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Posted 2 days ago

“Very quick delivery. Good price. Would certainly use again.”

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Posted 2 days ago

“Very easy to order and lots of good choices”

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Posted 3 days ago

“Great price and speedy delivery”

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Posted 3 days ago

“Excellent service - Price, Quality & Delivery. Would definitely recommend and use again.”

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Posted 3 days ago

“Lovely sandals, exactly as described / pictured. However my size 5 was out of stock so ordered these in size 5.5 which were unfortunately too big. But the returns process is very simple and efficient. I’d highly recommend Legend Footwear and would definitely buy again from this site.”

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Posted 3 days ago

“A really good selection of shoes to choose from at great prices. I ordered on Saturday and my shoes were delivered first thing on Monday. They were well packaged and fit perfectly. I look forward to using you again in the near future. Thank you.”

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Posted 4 days ago

Legend Footwear is rated 4.9 based on 6,591 reviews