Led-torch.co.uk Reviews

Name: Led-torch.co.uk
Address: 25, Lansdown Estate, Cheltenham
Rating: 4.75

4.8 Rating 1,158 Reviews

95 %

of reviewers recommend Led-torch.co.uk

4.8

Based on 1,158 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Led-torch.co.uk:

The UK's largest range of Led Lenser torches, head torches & accessories. Call now for any service queries on 0844 5678 365 9-5pm.

Visit Website

Phone:

+44 (0)344 5678 365

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate
Cheltenham
GL51 8PL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service. Wrong product delivered by mistake but correct one was then sent very quickly and is excellent.”

Helpful Report

Posted 2 years ago

“Probably the best headlamp I’ve ever brought and customer service is second to none a pleasure to do business with With quick and speedy delivery”

Helpful Report

Posted 2 years ago

“I had a ledlenser Maglite x21. The battery tube got flattened. I only wanted to know if the new x21 rechargeable pack would fit the old x21. Easy. No. Some really pathetic responses followed. I was clearly not making a warranty enquiry. I was making a sales enquiry to buy a new battery pack. The first guy Jamie, idiot, referred me to the warranty people. Despite me telling him this was a sales enquiry. The warranty people who were asked the same question ie will an x21 rechargeable tube fit an old x21 referred me to their sales website. Absolutely, pathetic customer service. You should all know that stuck batteries in a Maglite are common and that you will get zero customer service from them. They are complete idiots. Steer well clear of them. I will never buy another Maglite. Don’t you either. There are far better, much cheaper, more powerful torches on Amazon uk. Extraordinarily disappointed with them”

Helpful Report

Posted 2 years ago

LedLenser and Maglite are 2 different manufacturers. We are the authorised retailer for Led Lenser torches and sell only current models. You were referred to the warranty team as they may have had prior knowledge of whether Led Lenser batteries were compatible with other older torch manufacturers. I would recommend approaching the company that made your torch - Maglite.

Posted 2 years ago

“I recently purchased the P5R Core torch, the torch is robust and the overall quality is remarkable, even down to the engraving I requested for. Customer service is 10/10, best service I have received from any modern day company, they handled my delivery issues (no fault of the company) in a very timely manner and insured that my delivery would be received the next day. I will be purchasing from LED Lenser/Outdoor 365 Group again because of this standard of service.”

Helpful Report

Posted 2 years ago

“This is the second ledlenser torch ive owned. Unfortunately my fault but the batteries leaked and caused damage to the battery holder and on/off switch. Since i dont believe parts are available and the fact they had a good deal on the TT torch i purchased a new one. Arrived very quickly and it works as the previous one did. This time i will make sure that the batteries are either removed or checked over sooner. Well made torch and of good quality.”

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Posted 2 years ago

“Great service, headtorches exactly as hoped, and quick well packed delivery.”

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Posted 2 years ago

“Quick and efficient service”

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Posted 2 years ago

“Best mini torch on the market, bar non! I’m on my fourth, as I end up giving them away to envious admirers or people nick them.”

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Posted 2 years ago

“We already owned a Ledlenser MT14 torch and had no hesitation in buying an identical second torch. It’s well made, awesome when on full beam and is perfect for our use when walking late at night over the nearby meadows. Charge time is good, and the safety lock means that when activated the torch doesn’t come on in my backpack. Slightly expensive, but hey, you get what you pay for. Top product.”

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Posted 2 years ago

“Poor quality switch. Only used a few times but out of warranty. Company not very helpful. Torch great when it was working.”

Helpful Report

Posted 2 years ago

“We received your Led Lenser replacement headband! Thank you very much and I am sorry that it is not possible to find a replacement online in Germany. Complete headlamp .. yes; Replacement straps ..No. We found what we were looking for with you ... Perhaps there is an island of bliss after all. Stay close to the wind and stay healthy ... Greetings from Dark Germany Schneider family”

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Posted 2 years ago

“Great bright light”

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Posted 2 years ago

“Delivery charge was unacceptably high.”

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Posted 2 years ago

“Having owned a few head torches, half the price of these, this one literally outshines them all. Good battery life and made me feel like a lighthouse. 7 year warranty speaks for itself.”

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Posted 2 years ago

“Excellent head torch for walking dogs when coupled with them wearing reflective collars. Lightweight, rechargeable, powerful and wide with a good zoom.”

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Posted 2 years ago

“Fantastic customer service! I needed my torch for a wedding and had missed the deadline for postage. I paid extra for a Saturday delivery and Ruth made sure I got it on time. Quality products,”