Apologies for any inconvenience caused.
Please can you confirm the order number so we can look into this and come back to you.
Best wishes
Customer Care Team
“I am trying to return two items. The online returns booking does not work, they have not replied to my email and I cannot get through on the phone. Lovely products but poor communication. I am now outside the 14 days and cannot get a response!”
“Disappointed so badly of their policy .Returned the item ,cause size didn't fit well .and instead of returning my money to my account , they gave me a gift card , which I have been forced to buy again and pay for delivery , endless chaos. I like products , but too much pain for returned items .”
