“Like so many others … I have not received my refund. I am owed £160. The company received my items mid Dec and I still have nothing back. Morally they are very questionable. This company needs to be properly investigated. In my opinion customers are taking a big gamble ordering directly from them. Their reputation is poor.”
“I have got couple of items from this website and they are lovely. The material and the packaging are all fab. I love my items even though my exchange took couple of days but as soon as I got in touch with them, Amanda replied and l got my item the following day. Amanda is such a nice lady. I will recommend this website and will be using it more often. Thanks”
“I have been battling with health issues which rendered me incapable of doing most things including returning two of the dresses l bought within the time scale. I was worried as to whether Lavish Alice will accept my return. I was overjoyed when they did. I’m so grateful. I am a regular customer and l will continue to patronise and also keep introducing Lavish Alice to friends and family.”
“I ordered 2 dresses from Lavish Alice on the 27th of September for 2 occasions. It's now the 14th of October and there's still no sign of the dresses arriving. I got an email twice since asking to review my latest purchase that I still don't have. I have been onto customer service and still no sign just the same tracking number. It's a joke. I would whole heartedly recommend staying away from this company if you need a dress or outfit! So disappointed.”
“Would never order from this company again. The sizes are not properly cut right and I returned all items back a month ago and still waiting on my refund no reply’s from customer service had to pay for returns absolutely totally disappointed in this company and will be my last time I ordered from them. Todays date 9th October and still waiting for a refund items sent back 12/09202:”
Hi there,
Sincere apologies for any inconvenience caused.
Please can you confirm the order number so we can look into this for you.
Best wishes
Customer Care Team
“Best site😍, I quickly got help when I wanted to return a dress and it was returned a few days later. They have great service and of course great clothes too.”
“Iam very impressed with Lavish Alice customer service worker Amanda. She resolved a issue I had quickly. 5 star customer service! I shall be purchasing again.”
“I placed an order at the end of April, one of the items was damaged (stained) on arrival and I was offered a 40% refund to pay to get it cleaned, which was a lovely gesture! Unfortunately, the discount was applied to one of the items that I actually returned instead of a full refund and now, a month and a half later I am still waiting for a full refund for the dress I returned and the 40% discount that was offered. I have sent multiple emails explaining the situation and given my number so someone from Lavish Alice can call me to discuss, as clearly they do not understand what has gone wrong however no one has bothered to call. I don't normally leave negative reviews as I would prefer to deal with the company directly however on this occasion, as this has still not been dealt with I am hoping this may help to resolve the issue, finally.”
Hi Hannah,
Sincere apologies for the inconvenience caused.
Please can you confirm the order number so we can get this resolved for you.
Best wishes
Customer Care Team
“I ordered a dress about a week ago and payed $25 for shipping for a 2-5 day delivery it has been a week now with no update and I needed it for an event this weekend. I emailed the company and they have not responded ( it’s been 5 days!), I feel scammed!”
“I live in Italy and I order a jumpsuit from alice.
I payed 9€ and something for delivery. I was supposed to receive from 2 or 5 days.
Today sign 1 week and it's still in uk.
You are the worst online store I ever buy something.
You don't respond messages .
Don't buy from them.”
“Horrible customer service. I asked if they would price match a dress at Nordstrom and Ms. Amanda Harrison asked a million and one questions including why can't I just get it from where I saw the cheaper price. I will not be buying any items from Lavish Alice anymore and I will send back he defective dress I was sent !!!!”
“I placed an order in Nov 2020 for 2 dresses. I still have not received anything (more than 2 months later). They don't reply to my emails. Be careful of this company it's a scam! They take your money and don't send you the items.”
