“I really love how stylish are all the pieces from this brand. The quality is unmatched and I always get tons of compliments whenever I wear some of their pieces.”
“I’ve received 5 star service which I am very grateful for. I’ve bought from LA a few times as the dresses are always stunning. I had to return 2 dresses as were too bit but I was out within my 14 days ( I thought it was 28 days to returns) I explain I had personal issues and the time has passed before I realised I was too late. I send an email explaining what happened and asked if I could still return. I got a lovely understanding email back agreeing to a full refund. Wawwww how amazingggggggg!! Thank you LA great service xx”
“Lavish alice are a fantastic website and the dresses are just wow. I had to send a dress back and the communication and return service was 10 out of 10.
Lavish alice go over and beyond for their customers.
So happy with all of my purchases.”
“Like so many others … I have not received my refund. I am owed £160. The company received my items mid Dec and I still have nothing back. Morally they are very questionable. This company needs to be properly investigated. In my opinion customers are taking a big gamble ordering directly from them. Their reputation is poor.”
“I absolutely love Lavish Alice clothing my wardrobe is full! For occasional wear to hen/wedding ready.
The detail and quality is worth every penny and I wouldn’t shop anywhere else.
The customer service is fantastic and the team are always so friendly, helpful and quick at communicated and getting any issues resolved quickly.”
“I had an issue with a return from Christmas time and was told they were unable to refund due to the change of hands, unfortunately these things happen sometimes. They have given me details on how I can claim this back through my bank which I'm in the process of doing.
I love this site and although they have had a few issues of late, I will still purchase from them because the style and quality of clothes is second to none. The customer service has been spot on too!”
“I have been buying items from Lavish Alice for some time now and will continue to do so.
The clothes are great quality and the customer service is of an exceptionally high standard which is vital.
I'd recommend them to family and friends without reservation.
Jennifer Patrice
Wedding Celebrant”
“After doing further research, the company went under in 2016 and have went under again. Was told there was new owners however checking companies house that is a lie. Matthew Newton has always been and is still, apart of this company. The fact he is refusing to pay the money he owes his customers is an absolute disgrace. Think you just need to give up now.”
“Very efficient,respond with any queries extremely fast and resolved any issues immediately. Absolutely love their clothes,so classy and comfortable most importantly, have ordered a few items and everything has been true to size,strongly reccomend using Lavish Alice for any event as there so unique”
“I’ve ordered a few pieces from Lavish Alice over the last few years and the quality is amazing.
I recently ordered a dress but it wasn’t suitable for me, so when returning, the company had changed provider. The customer service team were very quick responding to my query. They were a great help and offered great help for my query.
I can’t wait for my next order to arrive.”
“Lavish Alice is a great service provider, if there is any problems they’re quick to get back to you and are very nice to deal with. The returns and refunds are also very prompt. The steps on the website provided are easy to follow. Which makes things much simpler.xx”
“Refusing to give me my refund as they have been taken over by new owners, emailed multiple times and just keep getting ignored. Don't waste your time with this company!”
“Terrible Customer Service
Terrible Customer Service. They do not answer emails or phone calls. I returned a dress because it was too large for me so, I ordered a smaller size. This was on 13th JANUARY 2023. More than a month right now. And I paid 160€ for dress plus 30€ for delivery service. Almost 200€ and I have no answers, no dress and no money. Unbelievable. Such a shame... DO NOT BUY AT THIS SHOP. THEY WILL STEAL YOUR MONEY.!!!!!”
“Excellent customer service!! Thanks very much to Tarek for his help to overcome a glitch in the system. I have previously bought many items and will continue to do so. Beautiful dresses!!”
“Thank you to Tarek Customer care for responding to my concern regarding not receiving a responses to emails about my return. It has been stressful. I emailed again yesterday and Tarek responded and has arranged for a replacement size to be delivered. Thank you so much Tarek”
“WORST SERVICE EVER! I’ve returned two dresses, never received a confirmation of the return. So I cintacted customer service about it a couple of times, but never got a reply… Company sucks, still trying to get my money back…….”
“Lovely well made dresses. Ordered a selection for my daughters proms. All beautiful dresses. Returned the ones not suitable and has to chase refund but customer services were very efficient and gave us a voucher due to having to chase. Would not hesitate to order again.”
