“I ordered a dress from Lavish Alice and by mistake, I selected standard delivery as opposed to next day delivery. I also inputted the wrong delivery address.
I contacted Customer Care and have been speaking to Aneta. Aneta has gone above and beyond to help me out and has also arranged for the delivery to be dispatched straight away on next day delivery at no extra cost. Not many companies would do this so I really think Lavish Alice should be recognised for this.
I've ordered a number of dresses from them in the past for occasions and the quality has always been great - I am sure when the dress arrives tomorrow, it will be the same!
5* customer service!”
“The dress arrived on time even one day earlier... Exactly same as pictures high quality amazing fit this was my first order but definitely not the last one”
“Customer services have been fantastic with a recent issue. Always prompt replies and issue sorted as quick as was possible. Always lovely good quality clothes as well.”
“Amanda from customers service has been most helpful with my refund due to the item being faulty, she also gave me a discount code to buy some more fabulous dresses in the future!”
“First time
Using lavish alice, during my order I made a mistake and entered wrong delivery address, I could not find anywhere on the site to alter or cancel the order, so I called them and they resolved the issue immediately with no fuss or hassle.
Great service will Defianlty be using again”
“AVOID THIS SHOP IF YOU WANT TO RECEIVE YOUR REFUND ! I send my dresses back and it's been 15 working days since they received them back. All they said is that they will flag this up and still nothing happens!!
UPDATE
After posting this review Amanda emailed me the next day and was very helpfull. She sorted the refund so now it is on my bank account. I did get a voucher which was a nice gesture. The dress that I decided to keep fit me perfectly so there was nothing wrong with quality of the product, just with the refund process. I still think the process needs to be smother and faster.”
“I have bought so many items from lavish Alice all being absolutely fantastic quality and always feel a million dollars in their clothes would recommend them to everyone … customer service is second to none always efficient helpful an hour above an beyond for their customers”
