“I placed an order in Nov 2020 for 2 dresses. I still have not received anything (more than 2 months later). They don't reply to my emails. Be careful of this company it's a scam! They take your money and don't send you the items.”
“Unhelpful responses from their customer care team. Extremely poor service!!!!1
they did not answered to calls and emails, they just leave you without any information.
if YOU are thinking buy or no, I will say NO NO NO”
“Disappointed so badly of their policy .Returned the item ,cause size didn't fit well .and instead of returning my money to my account , they gave me a gift card , which I have been forced to buy again and pay for delivery , endless chaos. I like products , but too much pain for returned items .”
“Terrible service. Lovely clothes but don't order from this company if you think you may need fo return. Almost a month from receiving my return back to receiving my refund. Unhelpful responses from their customer care team. Extremely poor service. Will never order from Lavish Alice again.”
“The quality of the dresses I purchased was great, but unfortunately the top half of the dresses was far too big and ill fitted. I'm a size 10 and the top half is more like a 14 as the sleeves and straps kept falling down. Additionally, it took too long for my refund to be processed”
“Lavish Alice has beautiful clothing, the quality is is so good. Customer services excellent , especially Amanda, she responded to queries on time. I keep going back there to shop because I know I will not have any problems. Check Rosie Connolly’s clothing”
“I love lavish Alice, the prices are reasonable, service is excellent and customer service agents Amanda response to questions quickly. Is safer to shop there.
Clothing are beautiful and unique.
I will always come back”
“Brilliant customer service and the dresses are beautiful. I bought a fringe dress, however there was a slight unraveling starting on the fringe and lavish Alice had a new dress sent out And received within 24 hours! Thank you.”
“Dealing with Lavish Alice from original order to return of item has been a pleasure, response times are quick and customer service is 5 star! Product quality is of a very high standard, the only reason for return was purely a change of mind on my part, even this wasn't an issue for the Customer Service team when I changed my request from exchange to refund last minute. I certainly will be purchasing again. Many thanks it was a pleasure dealing with the team.”
“I have ordered lots of dresses from lavish alice before and always love the quality and fit. I had an issue with the most recent dress i recieved and they solved it within 24 hours of me emailing - really impressed and will definitely buy again.”