“Made an error with my email when ordering, the customer Service team were really fast on correcting it for me. The dress came next day even though I’d only paid for standard shipping and was amazing quality.”
“I ordered a dress that unfortunately didn't fit me (the dress had nice quality), so I had to return it (the pain point let's say is the fact that I had to pay 17 euros for the return, it might be because I was ordering from a different country in Europe than UK - so this entire story took 17 euros from me :)). So the 5 stars are actually for the customer support, every time there was a question, on the parcel, on the refund period, anything, they were very responsive and even they offered extra help although I was not requesting it. Great to see people involved in helping the customers!”
“This was my first order with Lavich Alice
I would say that you definitely were kind and very helpful to follow up with the order arrival as I ordered my dress from USA
I’m very satisfied and happy !
Definitely recommend
Thank you Lavich Alice!”
“I made an order and I'd ordered the wrong size. I was able to cancel the order and receive an immediate refund with the help from the customer care team. Very efficient and understanding. Great communication. Unfortunately the item I wanted is still out out of stock,keeping fingers crossed that size 12 will be available soon.”
“I had an issue with my refund that was resolved within an hour of contacting them via the web form. Not only that the quality of what I kept is beautiful. Very good service.”
“I had an issue with my refund but it was resolved within 30 minutes via the website contact form even on a Sunday evening. Really pleased with the dress and the service.”
“I ordered a jumpsuit but it arrived a couple of days late. Lavish Alice were so kind in offering me a discount code to send back the package free of charge.
Very quick and handy”
“Amanda at customer care I'd honestly the most helpful person ever! I emailed to confirm an exchange and she has arranged for it to be shipped the next day!”
“Wonderful customer service 5stars all round. I had a query with my order, lavish Alice are easy to contact and they response very quickly. I’m was so impressed with the customer service I will definitely be ordering from them again:)”
“Not only do Lavish Alice produce beautiful dresses that are excellent quality and fit perfectly, their customer service is AMAZING! I have been in touch with Amanda on a regular basis and she’s been incredible. Nothing is too much trouble and she’s even changed my delivery to next day when I made a mistake when checking out. I will always go to Lavish Alice when looking for that special dress and would highly recommend them to everyone. Thanks Lavish Alice and thank you Amanda xx”
“I love the Lavish Alice products: gorgeous clothes, value for money, regular reductions, beautiful designs. Recently I have returned a dress but haven't received my refund so I contacted customer service and Sam was extremely helpful and efficient, checked the details, issued a refund very quick and also send me a nice apology for the delay.”
“The customer service is so quick and helpful! My order was sold out on the website and they have went out their way to help me out and ensure my order got back to me on time as it was returned due to not being collected on time by myself. I emailed and within a day I have my parcel back again. Thank you so much for your help and sorting this so quick and easy for me :)”
