“Lovely clothing, good quality and good sizing. I’ve been shopping with lavish Alice for a while now and always return.
Amanda @ customer service is extremely helpful if you have any issues.”
“My first time ordering from Lavish Alice directly....Fabulous customer service from Amanda when I called to query something - extremely efficient and couldn't have been more helpful. My outfit arrived today and it's beautiful quality. Very happy!”
“5 stars all round - excellent customer service, they go above and beyond to help and resolve any issues with fast communication. I`m was so pleased with the outcome and will certainly be ordering from Lavish Alice again :)”
“Great customer service. After finding that the belt was missing from my dress, I emailed the customer service team. Very prompt response and belt located and sent 2 days after email.”
“I purchased items that unfortunately didn't fit and needed returned... The customer service. From lavish Alice was quick and efficient and I look forward to using and purchasing from them in future as the clothing range is lovely”
“Amazing outfits, bought lots from Lavish Alice and the outfits are always complimented on when worn. Ordered two sizes of a trouser suit recently and returned the bigger one so true to size. Received notifications and had several dealings with Amanda H and she has been so helpful on a query that I had and resolved it no problem. Thank you Amanda !”
“Excellent communication via Amanda, she helped me resolve a difficulty I was having with a purchase. With her help I decided the dress I wanted. Thank you Amanda 😊”
“The high level of efficient customer service has left me speechless. This is one of the reasons why I will continue to shop from Lavish Alice . The quality of clothing equals the quality of care given to customers . Definitely 5*”
“Brilliant customer service. Moved house during the purchase and exchange of dresses. The team are helping to get the exchange delivered to my new address and are very helpful.”
“Made an error with my email when ordering, the customer Service team were really fast on correcting it for me. The dress came next day even though I’d only paid for standard shipping and was amazing quality.”
“I ordered a dress that unfortunately didn't fit me (the dress had nice quality), so I had to return it (the pain point let's say is the fact that I had to pay 17 euros for the return, it might be because I was ordering from a different country in Europe than UK - so this entire story took 17 euros from me :)). So the 5 stars are actually for the customer support, every time there was a question, on the parcel, on the refund period, anything, they were very responsive and even they offered extra help although I was not requesting it. Great to see people involved in helping the customers!”
