“So i had ordered a few dresses and i really wanted to keep one of them. Shortly after i ordered they go on a significant sale and i asked the customer service if i could pay the current sale price as returning back and forth would be too expensive. Their customer service, Tarek especially was super helpful and made sure i could pay the current sale price for the dress. I will for sure shop there in the future”
“I bought a blazer dress for my daughter, I was worried it would not arrive in time but Customer Service responded straight away and confirmed it was out for delivery. Sure enough, it actually arrived an hour later. The product looks just like it is portrayed on the model, unlike some companies, where the quality does not look the same when the package arrives. I would definitely purchase from Lavish Alice again.”
“Amanda from their customer service team was a fantastic help with getting me my refund/exchange. She responded to me quickly and answered all of my questions.”
“I ordered a dress for Christmas 21/11/22, still not arrived :( I have emailed customer care several times chasing this. The customer care team - Amanda Harrison has been exceptional trying to resolve the issue and has gone to great lengths to satisfy me as a disappointed customer. I cannot fault her, so helpful and patient. Its a shame the dispatching of items is not as efficient. I am still holding out for the dress as I know from past experience of LA products it will be of excellent quality and always a good fit. Keeping my fingers crossed the dress arrives for new years eve.”
“I just love Lavish Alice. The products are such good quality and so beautiful, I can always find something on the website that I love for any occasion.
Prompt delivery and excellent customer service, whenever I have needed to contact them the team have been quick to respond, professional and very helpful.
Very happy customer”
“Amanda in customer service is a credit to your company! I really can’t thank her enough! Due to the strikes I was waiting ages on my parcel and could not track anything! I am a loyal customer and I know this is not normal! I finally got in contact with Amanda and we was in contact with me every day and assured me I would have my parcel before Christmas! It was honestly the best customer service I ever received!”
“I have always been a regular customer to Lavish Alice because their products are at such good quality and simply just look beautiful and elegant.
The customer service is fantastic getting a response within minutes when enquiring about a return due to strikes which had been delayed they got on the case straight away to resolve this for me and were so helpful.
It’s generally the best customer service I have ever experienced which makes me feel reassured if any issues did arise.”
“I placed an order on an item that was pre order. When contacting Lavish Alice by email. I spoke to someone called Samatha who was really helpful and even upgraded my delivery to next day. Which was great customer service. I felt like she understood my point”
“Beautiful dress but had to return due to size issue. Refund done and customer service and communication is excellent. I will definitely shop here again.”
“I have a couple of pierces from Lavish Alice and the quality is absolutely amazing! There was an issue with my order and Amanda couldn’t have been more helpful and understanding. Mistakes happen, and the Lavish Alice team really went above and beyond to resolve it. Dress is stunning also!”
“Really fashionable products and good delivery. Am a returning customer. I requested a return with my latest order due to sizing and the customer service was very good in sorting this”
“Amanda in customer service was so helpful in getting my refund returned to me in time Christmas. Amanda also issued a discount code as a goodwill gesture for the inconvenience caused due to the order i cancelled, the reason for the cancellation was the stock was delayed.”
